It was a good experience. I paticularly appreciated the tech who explained about the details of the service that I had a question about
5/15/2020
Ted W. VERIFIED CUSTOMER
Yes i was Cherry was awesome!!!
5/15/2020
Margaret R. VERIFIED CUSTOMER
Everything went as it was planned even in this covid 19 situation. The team were very customer focused, professional and very courteous. They are the people who make bigisland the successful company it is. Thank you for making our visit a very positive experience.
5/15/2020
Elizabeth O. VERIFIED CUSTOMER
Clifford was attentive and professional. Big island motors needs more people like him. Mahalo.
5/13/2020
Kathleen B. VERIFIED CUSTOMER
I look forward to your phone call.
5/13/2020
Karen C. VERIFIED CUSTOMER
Aloha.
5/13/2020
Susan B. VERIFIED CUSTOMER
In this time of social distancing and having to wear masks, I was treated with quick, friendly service, even offered a ride to work (which I turned down; I had to walk only a block away). Although all workers masks, their friendly smiles were still noticeable.
5/13/2020
Hermine B. VERIFIED CUSTOMER
Thank you for the attentive, courteous, Prompt, helpful, careful service and handling of the appointment and my car. Thank you
5/12/2020
Marilyn F. VERIFIED CUSTOMER
Friendly efficient safe
5/12/2020
Cornelia W. VERIFIED CUSTOMER
Staff did not pay attention to customer requests
5/12/2020
Diane H. VERIFIED CUSTOMER
Excellent service!
5/9/2020
Vanessa C. VERIFIED CUSTOMER
Thanks for the great service.
5/8/2020
Janet R. VERIFIED CUSTOMER
Aloha
I received a call back on the rear coil springs and brought the car in for the correction. It was ready 2 hours later and it’s back home. Thank you for the prompt service.
A hui hou,
Jan Rae
5/8/2020
Joshua L. VERIFIED CUSTOMER
Great service and took additional care!
5/8/2020
Kathleen M. VERIFIED CUSTOMER
Nice people, courteous and all seem to care about customers; appreciated the waiting area set-up with disinfectants, wipes etc.
5/7/2020
Michelle B. VERIFIED CUSTOMER
????????
5/7/2020
Carolyn R. VERIFIED CUSTOMER
Clifford is a very nice person. I did have an issue though. I asked him to make sure that Jospeh did not work on my car because the last time he did (in 2018), he forgot to torque down the plug on the oil pan. He left it hanging loose and eventually all of the oil leaked out. This caused MAJOR issues for me. Clifford said that he would take care of it. When I picked up my car, I learned that Jospeh serviced my car. I asked Clifford about this and he explained that Joseph was the available tech at the time. I expected that Clifford would have handled this situation but he didn’t. He did include my concerns in the service notes however. I’m sure it would have been tricky to juggle the techs in this situation but would you want Joseph working on your car after an incident like that??
5/7/2020
Frederick H. VERIFIED CUSTOMER
Thank you for your friendly and courteous service!
5/6/2020
Joseph B. VERIFIED CUSTOMER
They honor the warranty and repairs were done in good time!