Shayna was awesome- great customer service. My concerns of why I will not use again- waited three weeks just to get a diagnosis date for my car, which I could not drive in the meantime. Then waited another three weeks for the repair appointment. BUT, the day before repair appointment, I was called to let me know the parts we’re on back order and could not be filled until July. Why wait until the day before to inform me, when I had technically been waiting six weeks now. That is my biggest complaint. Anyhow, my husband then asked for the parts number so we can research instead of waiting until July. We got the part ordered and we picked up and delivered to your mechanic department within four days! THEN, we still had to reschedule and wait another three weeks until our appointment! Very disorganized- I will never use Kona Motors again and will advise anyone else about your repair shop.
6/10/2021
Patricia H. VERIFIED CUSTOMER
I have always had great service! Everyone is very friendly and efficient.
6/9/2021
Patti C. VERIFIED CUSTOMER
The team was helpful and positive.
The offer of a shuttle is also helpful.
Mahalo for the repair and for a comfortable place to wait.
6/9/2021
Pamela J. VERIFIED CUSTOMER
It took a while but I am happy to have it done.
6/9/2021
Meg Q. VERIFIED CUSTOMER
Thank you!
6/8/2021
Joseph B. VERIFIED CUSTOMER
Very good service, performed in a professional and timely manner.
6/5/2021
Rhonda G. VERIFIED CUSTOMER
Lem was nice and kept me apprised of what was going on. However we still need to find out about the batter for our Kona!
6/5/2021
Hondo M. VERIFIED CUSTOMER
The staff at Big Island Motors have always treated me nicely and respectfully. The atmosphere is humble yet confident. Most importantly, the pricing for servicing my different vehicles over the years has always been at fair market pricing or just below. I am grateful for that. FYI: your car is most likely to be your second biggest investment next to your home. Just like your house, try not to defer your maintenance if you want to maximize your equity (imho).
6/5/2021
Cathy L. VERIFIED CUSTOMER
Went in due to check engine light. It came on the next day!
6/4/2021
Rhonda G. VERIFIED CUSTOMER
Lem was nice and kept me apprised of what was going on. However we still need to find out about the batter for our Kona!
6/4/2021
Benjamin T. VERIFIED CUSTOMER
Shayna provided excellent customer service. She was friendly and positive. So far our car drives much smoother than before! Happy to say we had a great experience at Big Island Motors- Kona Subaru
Mahalo
6/4/2021
Kathleen M. VERIFIED CUSTOMER
Great Kona Service Team
6/3/2021
Gardner D. VERIFIED CUSTOMER
This was the best treatment I've received from a dealership in 30 years. Mahalo!
6/3/2021
Calvin K. VERIFIED CUSTOMER
Great service
6/2/2021
Wayne S. VERIFIED CUSTOMER
Great service. Especially the text reminding us you were “ on it”.
5/29/2021
Raymond S. VERIFIED CUSTOMER
When a customer makes an appointment at 11am for 45 min job and has to wait 4 hours and have to sit outside in the sun the whole 4 hours. I consider that bad customer service . The reason for making an appointment is so you don’t have wait for a long time. Basic service is not the same as doing major repairs and should organized differently. At Honda i only had to wait the actual work time.
5/27/2021
Dennis N. VERIFIED CUSTOMER
None
5/26/2021
Ashley J. VERIFIED CUSTOMER
I have no idea why I am receiving these texts as my car wasn't in for service