It appears the tune up was great.
I am old and hanicapped. Three hours seems an awfully long time. for me to wait for the service. I live in HPP. One year a man that worked at BIM picked up my car on his way into work and dropped it off on his way home. Unless we can arrange this kind of thing next year, I will have to go elsewhere for my service. Other than the wait time, BIM has been a good company to work with!
3/17/2022
Lee B. VERIFIED CUSTOMER
Great service. Lem was great. Thanks.
3/17/2022
Amy S. VERIFIED CUSTOMER
Timely service today. There’s also great communication before the visit and regarding what to expect during the visit. I’ve been very satisfied with the service on my Subaru.
3/15/2022
Faye M. VERIFIED CUSTOMER
Very proffesional and the girls in service dept is great!! They go out of their way to try and accommodate my transportation. I’m very thankful.
3/12/2022
Diane P. VERIFIED CUSTOMER
Staff there are always great with customer service and the mechanics are good.
3/12/2022
Chad D. VERIFIED CUSTOMER
Great service with lots of Aloha
3/12/2022
Meredith H. VERIFIED CUSTOMER
Only one improvement—answer texts within 30 minutes
3/12/2022
Anselmo R. VERIFIED CUSTOMER
Fast work very professional
3/11/2022
Anselmo R. VERIFIED CUSTOMER
Fast work very professional
3/11/2022
Kelly L. VERIFIED CUSTOMER
Customer service was excellent! Mahalo Nui for your service.
3/11/2022
Takion A. VERIFIED CUSTOMER
Excellent and friendly service, thank you very much
3/10/2022
Jakapan T. VERIFIED CUSTOMER
Thanks, Lem!
3/10/2022
Edwin P. VERIFIED CUSTOMER
Very pleased with service experience. Mr Queja and staff showed excellent customer care. Thanks to them.
Ed Petteys
3/10/2022
Robert T. VERIFIED CUSTOMER
Thanks
3/8/2022
Bruce B. VERIFIED CUSTOMER
Was told 1hr30 min for oil change. It was 2hr15min.
Has miscommunication on shuttle available. Len apologized which was appreciated.
No info on when next oil change is due millage wise. I would think it is in another 5000 miles.
No car cleaning? Thought this might be included as we get with our BMW. I just assumed and did not ask.
Waiting area so so but at least it is outside.
Over all experience was less than I expected for a first time in for service with my leased car.
Mahalos.
3/5/2022
Larry P. VERIFIED CUSTOMER
Everyone is always pleasant when we go in
3/5/2022
Joan D. VERIFIED CUSTOMER
The Two Service gals are GREAT!
3/5/2022
Clyde A. VERIFIED CUSTOMER
Excellent service and employees. Will be taking my other ceviches there too.
3/4/2022
Sheldon A. VERIFIED CUSTOMER
Troy from the service department was excellent and kept me updated on status of repair through out the day will be back for sure because of him thank you.