First time to the dealership and loved the attention to details and the overall facility.
1/22/2019
Kimberly S. VERIFIED CUSTOMER
Cureal was attentive to my concerns and communicated clearly and frequently during the time my car was in for service. Ron the service manager resolved a warranty issue that was not being resolved by the standard method. This made me fell valued and respected which has earned my trust and loyalty. There was also a parts manager that helped imitate this process but I cannot remember his name. Thank you!
1/22/2019
Donna C. VERIFIED CUSTOMER
Service department is excellent. Have been servicing our vehicles for almost 12 years. Daniel is very helpful and keeps us well informed.
1/22/2019
Crystal W. VERIFIED CUSTOMER
Always professional and courteous!
1/22/2019
David C. VERIFIED CUSTOMER
Renee was very friendly and helpful!
1/22/2019
Tribut W. VERIFIED CUSTOMER
Not good results. Diagnostic was higher than thought
1/22/2019
Julie A. VERIFIED CUSTOMER
There was a little bit of confusion at first with the coupon we received in the mail upon our arrival for service. We called ahead to confirm we could use the coupon and set an appointment, upon arrival we were told we could not use it and we requested for them to check with a manager. They accepted the coupon and there still was confusion in regards to our total cost for the oil change with tire rotation. In the end everything was understood and we did leave satisfied.
1/22/2019
Jennifer M. VERIFIED CUSTOMER
Thank you for a great experience.
1/22/2019
Ravikanth P. VERIFIED CUSTOMER
Good
1/22/2019
Kathleen W. VERIFIED CUSTOMER
I have been a customer at Honda of Concord for over 10 years. I have had an Accord, a Pilot and two CVRs serviced. I purchased three of them as new vehicles. I have dealt with Larry Burris the majority of the time and I have never been more pleased with the service he has provided me. He has taken care of making certain when I needed work done on any of my vehicles that it is taken care of.Once I was in Asheville, my first CRV needed a new battery. I called Larry from Asheville and he made certain I had the battery I needed when I returned home. Larry always keeps me informed on the needs of my cars. When he was working in a different position he made certain I was taken care of by Daniel. As long as Larry will be my Service Rep. I know I will always be taken care of and in great hands. I am blessed to have Larry provide the best for my vehicles.
1/22/2019
Cher O. VERIFIED CUSTOMER
Yes, I brought my van in on Friday 1/18/19 for the B14 service, William did look at my service history and provided me with necessary repairs based on my service history. I drop my van off and William kept me updated with status of my van. I picked up my van that evening and on my way home he engine lights came on. I called William that Saturday and advised him of my issue, he told me to bring it in ASAP no appointment required. I brought my van in that Monday 1/21..William checked my in right away and about 30mins later , he brought my key back to me and issue was ???? resolved. It was a mechanic error. Thanks William for providing Excellent customer service ????
1/22/2019
Vaibhav J. VERIFIED CUSTOMER
Daniel was extremely knowledgeable and helped me in getting my car battery fixed.
1/22/2019
Robin H. VERIFIED CUSTOMER
Service was great
1/22/2019
Tara N. VERIFIED CUSTOMER
Will is always a pleasure to work with. Open, transparent and courteous. Thank you so very much!
1/22/2019
Tiffany P. VERIFIED CUSTOMER
Jeremy was extremely helpful in providing charges for items requested during the service visit, as well as explanations for the results of the service
1/22/2019
Don R. VERIFIED CUSTOMER
No car wash
1/22/2019
James Q. VERIFIED CUSTOMER
Been friends with Larry a long time. He always treats me like I’m the most important person in the world when I come in. He did again this time on my visit. You have a great and professional gentleman there as a rep for your company. Thanks for your help always. Great company. Dr. J. Rodney Quesenberry
1/22/2019
Rochelle C. VERIFIED CUSTOMER
Renee provided excellent customer service. My issue was having to wait 1 hour & 35 minutes for an oil change.
1/22/2019
Lauren M. VERIFIED CUSTOMER
William was very helpful and I got my call earlier than expected!