Honda of Concord

Daniel did a very good job meeting my expectations and providing good customer service.

Great job! Thank you!

Great service. Pleasant representatives and fast service.

It was a feel good interaction and honest evaluation of our vehicle.

Isaac Powell always goes above and beyond for me! I had a rotor issue with my brakes and Isaac made sure it was taken care of. I can always depend on Isaac to get my car in and my service performed in a timely manner. Thank you Brain McDaniel and Isaac Powell for being trustworthy and efficient!!

Excellent

Good

Great service

Daniel L did a great job getting me informed about update on my car. I was very satisfied.

I can not lay all this on Mr. Holtzclaw, but my experience was NOT excellent. I made an appointment for 35,000-mile service. When making the appointment, I believed it was the last of the prepaid maintenance service from when I bought the vehicle. Unsure if that was the A or B option, I stated in the comments "prepaid 35,000 service" rather than checking the wrong box. The appointment confirmation directed me to Ron James. Mr. James met me when I arrived for the appointment. When he did my check-in I learned the previous service was the last of the prepaid. He told me I could do just the oil change (an email quoted $34.95) or with the coupon, I could get the oil change and tire rotation for $44.99. I chose the second option and signed a form that showed the quote to be $45.00. Mr. James also told me Mr. Holtzclaw would be doing my check-out. TWO HOURS later Mr. Holtzclaw called me for check-out. After review of the multi-point inspection, I was told the bill was $79.85. I told him I had been quoted $45.00 (the form I signed was right in front of him). He said with the hand-off, he didn't know about applying the coupon. He did some typing and came back that with tax it came up to $49.95 which I paid. After arriving home I found my paperwork stated the original quote to be $50, which it certainly was not and the form I signed was not included. SO after waiting for two hours for an oil change and tire rotation, a "bait and switch" on the cost from $45 to $79.85 to $49.95 I certainly would not rate this experience as excellent.

Fast and professional

My experience on 5 10 2019 with Mr. Dix was the best service rep I have experienced since Ms. Donna. Thanks, wonderful and friendly personality. Ms. Karen

Everyone was very helpful. They always inform me about any issues. They work with me financially.

She was amazing and thank you for the great services

Great job

Exceptional service very professional. Thank you.

Jeremy was fantastic. He explained every detail along the way.

I appreciate the fact that as I stood waiting for the service manager I needed, I was asked by multiple individuals in the bay if I either needed assistance or was being helped.

She was great. Very professional and patient. She answer all of my questions. Thanks again.

Daniel Smith was a accident representative for the service department through from the beginning to the very end with kindness politeness did not give me the run-around honesty I don't know what war I could say was awesome thank you for your service and I will be returning