Honda of Concord

Daniel was great and took really good care of me!

Excellent

Your prices are out of control for a 2007 Honda with 243000 miles on it you charge 1200 after market 950 for ac work I have been coming to you for more then 10 yrs with my car this was the last time I come to your shop with your over pricing

I am over a Division that’s key focus is on satisfying our customers. Within minutes of my call I was scheduled to immediately bring my car in, the issue was isolated and vehicle back in my possession in less than 24 hours. From the individual that first accepted my call and transferred me back to the service area to Daniel who greeted me upon arrival and saw me through to the close out of this service event today was flawless and exceeded my expectations. This is why I stay with this dealership for my vehicle purchases to servicing them because that experience is hard to match and receive elsewhere! Thank you Team Honda, you make it easy to promote your store!

I had an appointment and it took 1 hr and 35 mins and even then I had to go ask how much longer I think that's to long for just an oil change

Great job

He did exactly what I asked and didn’t try to push anything on me that I didn’t come in for. I appreciate that

Loved the complimentary car wash. Thank you!!

Excellent service to perfection

The lady helping me was so nice and friendly. Waiting room is comfortable and stocked with snacks. Only complaint is , it’s a little unorganized when you pull into the service area. Don’t know if you’re suppose to wait by your car for someone to help you or wonder around and find somebody to help you. Not clear what to do when pulling in. Other that every thing else is great!!!

Service was great, and everything I needed to know was explained very well by Jeremy. Thanks

Jazmin was excellent. That is all, my wiper fluid is never filled even after I specifically ask for it. Multiple times. Makes me wonder what else they are “topping off” that isn’t really done.

Jeremy Holtzclaw was a thorough professional and explained everything clearly.

This was my fourth time back to the dealership in less than eight months for something wrong with my car (a car that is only 2 years old). Truthfully I should've come back earlier in for the latest issue, but due to my last experiences being less than ideal I put off this most recent visit. I came back to the dealership because I know that I am not an expert when it comes to cars, but I feel as though I can confidentially say when something within the car is not functioning the way that it is supposed to. The previous issue that I brought my car in for was related to the battery, and when I tried to advocate that there was another issue causing me to get my third battery in four months, I was told that it was "normal for like this batteries to fail", rather than looking into why a brand new car would need a third battery in a year and a half. Come to find out two months later the new battery that had been installed failed, and your team figured out the issue after I refused to take the car back until it was determined what was the underlying cause. While my knowledge of cars is limited, customer service is something that is not hard to enforce. My experiences as of late at Honda of Concord have left me feeling frustrated and talked down to. Trying to get me to pay for additional services and not being able to make me feel comforted that the original issue I brought my car in to be fixed for is not ok. I can say with confidence that in the future I highly considered if my car desperately needs to come to the shop before bringing it in, simply because I don't want to have to deal with the service department again.

Bert is always great !

Everything went smoothly and all issues were addressed.

Na

It was awesome the wait time was great. I received updates on my vehicle and the payment didn’t take long! Great job

Isaac was amazing and truly listened to my concerns and made sure he did everything he could to address them! He was wonderful and will definitely be bringing my car back to him!

Service was great