Goudy Honda Auto Repair Service

I was satisfied with Sader’s professionalism and the services done to my car. However when I checked under the hood I noticed the complimentary top off fluids weren’t done. It wasn’t a big deal but I expected at least those be done since that always was done at all the Honda dealerships I’ve gone to without question.

I ended up waiting a total of 5 hours to have my car serviced. There was no communication. I was asked if I would stay and wait for my vehicle I replied yes, and at no time did the technician tell me that it was going to be a long wait. If I would have known that it was going to take 5 hours of my time I would have taken an Uber home then when my vehicle was finished. He was yelling at me from his little desk telling me I have been calling you over the PA system for when the entire time I was standing right where he could see me

The service was exceptional!

Advisor was very helpful and explained very well , great work ethics

Very good and kindly service

Truthfully Neil He was very helpful he gave options and I really appreciate that he went out of his way to help me out knowing it was close to closing time.

Upon arrival, I had to wait nearly thirty minutes despite having made an appointment. That alone defeats the purpose of making an appointment. Omar explained to me how my car was overheating, dripping antifreeze, and would need a diagnostic, which would cost me $250 and I would not get the results of the diagnostic until the next day. I have never in my life heard of a diagnosis cost $250! That is an exorbitant amount, even for the greedy, vultures that car dealers are. Omar then went on to explain how I would need to call a tow truck to tow my car home?! I explained to him I would opt out of the diagnostic and would just like my battery to be replaced, considering that is the only service I requested. He then said that was fine and explained he would call me back once the battery was changed. Even with an appointment the battery replacement service took nearly two hours. Absurd. Omar then pulls up my car, which was NOT overheating, not leaking antifreeze and was absolutely fine! He mentioned nothing about the overheating and antifreeze and acted like he never told me my car was overheating and leaking antifreeze. I then asked him why he said such things, he looks at the car and proclaimed “they,” whoever “they” is, must have misread the gage. Are you kidding me?! I am very aware of the hustler antics, and evil greediness that exist at car dealers but this experience took it to another level! I will never return to this dealership as it appears the employees are deceitful, have no idea what they are talking about, and try to hustle young women! My car was working fine and I did not have to tow it home! I had my personal mechanic conduct a diagnosis, which he charged me $20, and he found the problem: a broken hose that costed .85¢ to repair. I understand capitalism and how notorious car dealerships are in regards to overcharging, however it is unethical, in my opinion, to charge a human being $250 for a $20 service. May the Creator bless all your greedy, evil, money hungry souls. Your karma is going to be so ugly yet warranted. Sincerely, A woman with a Ph.D. who will never be hustled by an uneducated “man”

Very helpful with my situation

Sader was highly attentive to my needs, and made sure that my car was completed in an expedited manner. I appreciated that Sader thoroughly looked at any future service my car may need, and double checked if I qualified for any part(s) replacement under my warranty.

Wilson Yu is very helpful person. Good job

Omar was very informative and was extremely helpful in understanding the current condition of my vehicle. The vehicle was finished with the service earlier than the promised time on a busy Thursday morning. Great service and friendly staff.

Dane is very thorough and knowledgeable, communicates well.

Neil was super friendly and explained what the service included.

Neil is really nice and great. He told me what needs work on my car and offered it. Very courteous and always answered my question. I had a great experience! Great job!

Neil was very friendly and helpful.

We were very satisfied with the communication and care Sader gave us. He was very knowledgeable and was able to give us lots of info we needed.

Omar is great professional and helpful.

Mr. Yu was very friendly and professional.

Happy owner I’am glad I leased with Honda. Thank you Goudy Honda. Thank you Wilson.

Very friendly!