Goudy Honda Auto Repair Service

Car was returned filthy

He greeted right away when I parked in the device department. 2 thumbs up for him. Very Satisfied for my first service in Goudy Honda... happy Customer here.... Keep up the Good Work, Guys!! Forgot the name of that person who helped me, but very helpful and anwer all my questions. Thank you so much. ????????????

Mr. Castro was very professional and answered questions. He also suggested that waiting in the comfort of my home than spending several hours at the dealership, to be taken home, was comforting. Mr. Castro was very courteous.

I really appreciated your service thanks a lot .. God bless and take care to all of guys..

I was informed about all the services that were done on my vehicle and why they needed to be done. Ivan broke down the state of my car to me in great detail to ensure I knew exactly what was going on.

Very satisfied, no suggestions for improvement

Sader was very friendly, helpful, and knowledgeable. Thank you Sader!

Great service, thanks.

I had an appointment last Saturday the representative that initially assisted me was Minh. I explained my concern to him (hearing a squeaking sound when I my speed is around 76-80 and the music in radio fades away even when I am sitting on the fwy traffic.) He instantaneously told me that they are busy that day and can’t help me and needs to come back. He further states in rudely and with a high toned voice manner that they cannot have the car run at 76 mph because the driver might get a ticket- II told him that I will drive and I just want someone from the dealer to witness when the squeaking sound happens but he said nobody can come with me because they’re busy. Finally he said to leave the car. I asked if I can get a ride home and he said “go to the cashier and ask”. After I got back from the cashier ( who initially told me that they don’t provide Uber/Lyft, then change her mind and told me that she can only provide one way dropped off, and to arrange my ride when coming back to the dealer to pick up the car..... wow what a service!), he was already entertaining another client, I waited patiently for him but then after he finishes with that client, he proceed to get another client and pretending not to see me. I felt so annoyed and upset with his rudeness and unprofessional attitude, and honestly this is the first time I experienced this kind of behavior from a dealer. I thought Honda people are helpful as you advertise all over the media. As I was standing there, Mr Wilson Yu noticed me, he patient asked me how he can help. I started telling him the reason I was there and he patiently listen to them and professionally discussed and explained to me how to addressed my concerns. He was even considerate of my time when I decide to dropped off the car two days after. He personally advised and assured me that if The car have another problem to give him a call. I wish that Goudy Honda Alhambra service center staff will be like Mr Wilson Yu. I commend his service and professionalism.

I was completely satisfied and Sader was completely helpful to me. Now I know I can also count on him for anything involving my car.

Sader was a great help and very considerate! I’m so grateful for the kind staff and Goudy Honda

Great service

Ivan was thorough, communicative, kind, and professional. Helpful guy, who really does a great job representing Goudy Honda.

You’re in good hands with Dane

There is trash inside my window gap and one of airbag lid came out and laying on my seat after window tint service today. Everything else is good.

You’re welcome !

Great job!!!

Ivan was great and very friendly. He explained what the recall was for an. How they where going to do it. I was expecting it to take longer but I got a call a few hours later saying it was ready know. He was great. Thank you Ivan. I work with guest everyday and I can honestly say your positive attitude made my day go from bad to good. Thanks again

Ivan, did a great job getting me in and out as quickly as possible. Job well done thank you

I have been a customer of Goudy Honda since 2001/2002 and I have never paid for a vehicle inspection at Goudy Honda. So I was very surprised that I was charged a $150 fee just to have my car inspected. I understand that things change throughout the years. So not haven been given a heads up about this fee was a very upsetting.