I am not satisfied because of appointment schedules. I don't know why you would have to schedule an appointment if you don't take the person at that time they are schedule. You take people that just arrived in non-appointment area. My wife was schedule for 8am and wasn't see until 8:45am.
6/13/2021
Hugo C. VERIFIED CUSTOMER
mechanic left the hood open. i was driving on the freeway and i noted that the hood was bouncing up and down. When I arrived to my destination I went and checked the hood and it was open. I had to push it down so I can lock it. Else, everything was satisfactory.
6/13/2021
Maria N. VERIFIED CUSTOMER
Daniel was attentive, friendly and thorough. It was a positive experience.
6/13/2021
Cristal O. VERIFIED CUSTOMER
Jose provided exceptional service. He was very patient and provided with all information regarding my car and was able to answer all my questions. Overall I was very pleased with my service at goudy Honda .
6/13/2021
Kuochen T. VERIFIED CUSTOMER
Thank you !
6/13/2021
Dunia R. VERIFIED CUSTOMER
My Pilot was having trouble and it was easy to schedule an appt. They had readily available appt slots. Met Honda Advisor Sader. He is absolutely amazing. Signed me in with ease and offered me a Lyft home. Sader kept me up to date with all the troubles my vehicle was having and kept me informed about timeframe. Due to some parts, car was going to be there longer than expected but I got my car in less than a week. I was amazed by the rapid service I received. Sader definitely went above and beyond for me. I greatly appreciate it.
Thank you Sader and all the Honda staff who worked on my Pilot. It is running absolutely great.
6/13/2021
Ryan C. VERIFIED CUSTOMER
Sader was awesome
6/13/2021
Yuka M. VERIFIED CUSTOMER
Great customer service from Sader!
6/13/2021
Elaine I. VERIFIED CUSTOMER
A very courteous and knowledgeable advisor. He helped me greatly w my car. I would recommend him to anyone seeking great service.
6/13/2021
Phong L. VERIFIED CUSTOMER
Wilson Yu was absolutely amazing and very professional to deal with.
6/13/2021
David Chang. VERIFIED CUSTOMER
Great service
6/13/2021
Yuk Mei. VERIFIED CUSTOMER
Excellent service and thank you!
6/13/2021
Maria N. VERIFIED CUSTOMER
Thank you Mike for your help on my service. Appreciated your help and kindness. See you next service.
6/12/2021
Jean C. VERIFIED CUSTOMER
Thanks for not charging me. that was really nice
6/12/2021
Sean D. VERIFIED CUSTOMER
Neil rocks. He did great
6/12/2021
Doris C. VERIFIED CUSTOMER
I brought my car in for minor maintenance service which included an oil change and tire rotation. I was informed one of my tires had a nail in it and could NOT be repaired and if I wanted to replace it there, it would cost $208. They did not tell me where exactly it was on the tire because I know that it can be repaired if it's on the tread and not on the sidewall. I declined the replacement and took it immediately afterwards to the tire center where I bought the tires last year and they said it can be patched and showed me where the nail was which was the tread. Unbelievable how dishonest goudy can be in trying to get more money from a customer. That's really disappointing coming from a Honda dealership. I also submitted a case to Honda corporation regarding this experience.
6/12/2021
Deborah F. VERIFIED CUSTOMER
Daniel was very helpful and courteous. Have not been to your dealership in over 15 years. My last vehicle was a Toyota. He is an asset to your team.
6/12/2021
Arturo M. VERIFIED CUSTOMER
1. Appointments are not respected. I waited 40 minutes after my appointment time before being helped by a service technician. Although I made an appointment, cars without appointments were being helped before me.
2. I felt ignored while asking for updates on the remaining waiting time. Since I am a woman, I asked my boyfriend to ask the same question and he was quickly attended.
3. The appointment system online allowed me to select the recall repair for my vehicle and as I was being attended, the technician told me that there was a chance that the repair was not able to occur that day. I suggest the website advise this facet.
6/12/2021
Cheryn Honda. VERIFIED CUSTOMER
Daniel is conscientious and kind. He gave me good advice also!!
6/12/2021
Anthony C. VERIFIED CUSTOMER
The cost to service my car is very high and too expensive.