Goudy Honda Auto Repair Service

Great experience.. Ican was really nice!

Jose was great.

World class advisor, Dane Ishii.

Took almost 3 hours with appointment, it took almost the same amount of time with a walk-in.

Thanks Dane Ishii. You’re the best!

Hes a cool guy my kinda rep

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Great customer service

Thank you so much for looking at my car I really appreciate it thank you so much

The first trip to Goudy Honda on 6/30 was a pleasant encounter with Neil and the rest of the staff. After I picked up my vehicle I felt like something was off with my car as I was driving it. I got in contact with Neil again through the automated text thread. I vocalized my concerns about the vehicle through text first. He proceeded to call me for further clarification and information; as I was trying to explain my concerns he keep interrupting me, became very dismissive, a little rude, and defensive. I did appreciate they way that he responded to the situation through the phone. I had to keep insisting on him to have someone take a look at the vehicle again. When I arrived to Goudy the second time on 7/2 he continued to say that everything was correct he checked it but if I really felt that it needed to be tested again they’d do it. He instructed me to wait in the sitting area while they retest the alignment in the machine. I waited for about 30 minutes with no check-in or update after the test. I happened to walk by and saw they were covering my seats again. I waited another 10 minutes to see if Neil would come check-in. After I hadn’t heard anything I went to go speak with someone who was at the front check-in section were he informed me that they were putting my car on the alignment rack, another thing I didn’t appreciate. I prefer open communication and wish I knew who I spoke with at the check- in desk! Overall I was very displeased with my second experience with Neill. I didn’t appreciate the way I felt at the end of experience, especially at a place that was supposed to be make me feel comfortable.

Goot

I was very satisfied with Mr. Ishii’s customer service. He was a total professional and very helpful. I will definitely be doing business with Goudy Honda in the future. Thank You.

Good experience overall. Thanks

Dane like always gave great customer service. He has been taught well by Kin Sellheim.

Mr. Castro, was very professional and courteous. He checked on the status of the service to get me and my son out as soon as possible on a very hot day. Thank you

Keep it up

GooD

Wilson provided very thorough and efficient service

Good customer service, so friendly

I am not Cesar, I have not never been to Goudy honda buy car, or Guody Honda service.