David has always been helpful but every time we have gone to your location to get something as simple as an oil change, it’s been a negative experience. The last time we went one of your mechanics was so rude. When he asked if we had an appointment I was trying to explain to him I needed to speak with David and he snapped, “yes or no you have one or not!” David helped a bit but then it took 4+ hrs just to do a simple oil change & change the light we had to go back to get fixed like 3 times. Same thing on Friday. I waited 2.+ hrs for my oil change & I went to go ask David if it’s done. Then he told me that they ran out of oil and had to go get more. It was only then that they finally started working on it. Then I waited another 45min. I could’ve gone somewhere else during that time if they had just been honest. I’m done going to your location. Every time has been awful.
6/22/2025
Esther R. VERIFIED CUSTOMER
Thank you for the great service as always! Keep smiling ????
6/22/2025
Claudia C. VERIFIED CUSTOMER
Awesome
6/21/2025
Gladys C. VERIFIED CUSTOMER
Mr Ivan was professional and welcoming. He provided excellent customer service. Thank you.
6/21/2025
Lettycia T. VERIFIED CUSTOMER
I want to thank Chastity Cristal Torres for providing exemplary service at Goudy Honda. Chastity helped me at every step in the process required in successfully completing my scheduled maintenance and service, answering all of my questions with information, detail, and attention. What I appreciate the most about Chastity is that she made me feel like a valued customer of Goudy, explaining with clarity and patience all the parts of my service warranty and what was checked and done with my 2024 Civic during my service appointment. Chastity also assured me I would have transportation between the shop and my home. I hope admin at Goudy recognizes Chastity's enormous value for customers like me. Thank you to Chastity, I know I made the right choice to buy my car and have service done at Goudy Honda. --Lettycia T
6/21/2025
Debbie G. VERIFIED CUSTOMER
Leonardo Orozco was a pleasure to work with. He was professional and attentive.
6/21/2025
Barbara R. VERIFIED CUSTOMER
Wilson was very helpful and efficient. I have always been pleased with the service from Goudy Honda.
6/21/2025
Emily W. VERIFIED CUSTOMER
Excellent
6/21/2025
Sandra L. VERIFIED CUSTOMER
Service was great
6/21/2025
Lorenzo C. VERIFIED CUSTOMER
Great customer service. Thank you.
6/21/2025
Rocio L. VERIFIED CUSTOMER
She is very professional and polite.
6/21/2025
Daniel Lopez. VERIFIED CUSTOMER
Very professional, got the job done.
6/21/2025
Nakarin N. VERIFIED CUSTOMER
Daniel was very professional. He explains everything clearly.
6/21/2025
Steven S. VERIFIED CUSTOMER
Very efficient and friendly.
6/21/2025
Julianna B. VERIFIED CUSTOMER
Wilson Yu did a great job. Always a pleasure.
6/21/2025
Jeffrey W. VERIFIED CUSTOMER
Omar was great taking care of me and my questions. I appreciate his throughness to get the services I needed covered and to check on prices of some things that I was thinking about getting done. He was great, thanks Omar!
6/21/2025
Jose S. VERIFIED CUSTOMER
Great customer service.
6/20/2025
Graciela C. VERIFIED CUSTOMER
I had a very good experience today . Wilson gave a very good advice . He has a very good customer service . Thank you
6/20/2025
Jose V. VERIFIED CUSTOMER
My vehicle was supposed to be ready at 11:30 am or 12:00 pm regarding an oil change. My vehicle was not ready until almost 1:00 pm. If I schedule an appointment at 10:00 am I expect my vehicle to be serviced at that time. That’s why it’s an appointment. A set and allocated time to service my vehicle. I paid significantly amount of money for my vehicle and was offered this service for the oil changes with the extended warranty. I should not have to wait 3 hours for something that can take 30 to 45 minutes to do. I have done this in 30 minutes with my previous Honda vehicle. Goudy Honda needs to do better. A simple apology is not enough. Many customers were waiting for hours to receive their vehicles backs. We had no choice but continue to wait. I was told at 12:00 pm my vehicle was not yet serviced.I already paid for these oil changes, it’s not fair to make me wait for hours for a simple service. If many vehicles came in because of the holiday, Goudy Honda should have communicated that with me as soon as I arrived.