He was very professional & accommodating. I appreciate the good service and that’s why I come back. I live in Cascade. Fox Honda is much closer to me but prefer to go to Rivertown because of good customer service.
Marcia Wals
8/2/2018
Jessica W. VERIFIED CUSTOMER
Dwain is always friendly and honest. Enjoy bringing my vehicle here.
8/2/2018
Paul V. VERIFIED CUSTOMER
Chad was very helpful.
8/2/2018
Sharon V. VERIFIED CUSTOMER
Jesse Wells was not only informative but also helpful in everything from being shuttled to my home and back to explaining and recommending all that needed to be done to my Crosstour. Thank you Jesse!
8/2/2018
Elaine A. VERIFIED CUSTOMER
Good service...good people to deal with. Kept me informed thru the day. Done when promised
8/2/2018
Duane M. VERIFIED CUSTOMER
Excellent service
8/1/2018
Barbara S. VERIFIED CUSTOMER
He is my "go to guy" when I'm there! He is AWESOME!
8/1/2018
Scott P. VERIFIED CUSTOMER
Duane has taken care of our family for years - my wife, son, daughter and me. When I call for service (whatever the reason) I always ask to soeaknwith and make arrangements through him. Recently he expertly guided us through the necessary steps to take care of one of our famiky’s vehicles when we drove through fresh cement in a road construction site that was not marked / blocked off. When one of the tires shredded on our way in (as part of this incodent) Wayne went above and beyond and initiated towing arrangements for us. He is knowledgeable and trustworthy. He is appreciated greatly.
8/1/2018
Sandy D. VERIFIED CUSTOMER
Fast, very friendly, kind. Worked with Cory, then Dwain, then Esther. Great price too. Taking daughter'S car to Todd Wenzel, supposedly the same maintenance.... $565. Thank you agwin.
8/1/2018
Bradley R. VERIFIED CUSTOMER
Dwain was great!
8/1/2018
John /. VERIFIED CUSTOMER
Dwain Scheller is the best!
8/1/2018
Christopher B. VERIFIED CUSTOMER
I am completely satisfied with Dwain’s service and assistance. He is the reason I come back. I filled this survey out too soon after my June appt. where my radiator cap was left off the vehicle per the service. The van overheated in Kalamazoo. A few days later as my daughter had an interview there. It had to be towed to Ziegler Honda where I incurred $130+ bill. You folks did reimburse the bill. But your error does not take into account uber, towing, 2 trips there and back on a workday and Fathers Day to pick it up. Also now I am having engine troubles per diagnostics ran at your shop a few days ago. I believe there is more responsibility needed on the part of Serra Honda.
Chris Bajema. 61-617-7792
8/1/2018
Orvin S. VERIFIED CUSTOMER
I'm always taken care of, from the time we drop off our car to the time we pick it up. That's why we keep coming back!
8/1/2018
Cai C. VERIFIED CUSTOMER
Service is very good and everything is explained clearly.
7/31/2018
Andy B. VERIFIED CUSTOMER
Chad made the process completely seemless and great! Communication was top notch and the service was completed in the timeframe that was communicated.
I will definitely continue to have my cars serviced here.
Thank you Chad!!
7/31/2018
Isaiah Q. VERIFIED CUSTOMER
n/a
7/31/2018
Bruce F. VERIFIED CUSTOMER
Claudia was excellent with dealing with my warranty problem.
7/31/2018
Don L. VERIFIED CUSTOMER
Dwain is knowledgeable honest and trustworthy. I recommend him and will only work with him when servicing my 2 Honda vehicles.
7/30/2018
William W. VERIFIED CUSTOMER
Always appreciate Dwain's attention to detail. He always makes you feel that you are the most important customer/client that he has. This is so important in the service business. Thanks Dwain !
7/29/2018
Neal R. VERIFIED CUSTOMER
I received a follow-up survey while I was in car and couldn't respond at that time. It would be helpful if HondaCare could also send follow-up text to which I can respond.