Serra Honda Grandville Auto Repair Service

I’d like to discuss the quality of the fabric stain protection service I purchased when I bought the car from you. I’d also like to send you photos from the car as there were multiple untouched stains. I was talked into purchasing this when I wanted leather and you did not have it available when I bought my car, and it’s been nothing but a problem. I’m very disappointed in it. The service staff you have are always professional; they are one of the reason I keep returning. However, yesterday I was told I really needed four new brakes and the 100k service work. This would cost me $1500+. I then took my car to two other shops for estimates and was told quite a different story. I needed back brakes and all of my filters were in good condition still. I then spent $350 with someone else and will continue to take my Honda there. It’s not convenient to come to your store, but I’ve made repeated attempts. Now, I just really feel that you won’t take care of me fairly or effectively. That was my last visit and I’d like to be reimbursed for the protection plan. Thank you. Patty Janes

Excellent service. Thank you so much. Carla M

Excellent customer service, will definitely return for future needs.

Service work was great but I was surprised with the cost ($341) for the 30000 miles checkup. We do love our 2017 Honda Accord. Jim Hampton (Northport)

Jesse was very helpful and readily available to answer ant questions I had.

There is just one problem. The VIN number on the registration does not with the truck

Dwain is always accommodating and works quickly to resolve the problems we have experienced with aging cars. He offers great advice. Thank you!

As usual, the entire staff at Serra was courteous and professional. Although the team was unable to replicate the problem with my vehicle, they went above and beyond my expectations. I received timely updates on the progress and the team left no **** unturned to diagnose the issue.

I made an appointment with Claudia for 08/06/18 at 1:00 in the afternoon. But when I arrived for my appointment I was told it had not been scheduled. They were still able to see me, which was great. However time is valuable and though it was a simple mistake , it is still a mistake anyway. Also your system for confirmation was neglegted by me since i was out of town and Claudia also was told of this before I left town at my aetting up the appointment with her. Hope things get straighteded out there. Mrs. Rose W

Labor charges were very high compared to the same services we received in WI

Dwain Scheller is a fabulous service technician. He scheduled the work we needed when it worked for our schedule, he was thorough in explaining what needed to be done. The work was completed in the estimated time frame. Thanks for being an excellent service center and dealership!

I will also say a job well done for Dwain.

Jesse was great! He made the process very easy for us and was very courteous. We will definitely use this service again and ask for Jesse.

Got my car "detailed", however upon picking up my car I called and left a message requesting a call back since service center was closed. I wish I could have looked at my car before having my mother come pay. Understandable every dog hair could not be removed, but the mirror, and Windows appeared neglected by the team along with interior surfaces. I am unsure if my seats should have been cleaned as part of the package but i hope they were not as they were not cleaned either. There are many spots which a baby wipe could make contact with and clean off. I know this because my mother and I sat in the parking lot inspecting the vehicle and the "detail" work, using a baby wipe to touch various spots which were not wiped down. I hope my maintenance for my vehicle was done more thoroughly than this. I will not be getting another detail package with Honda. Typically my experience with Honda is nothing less than exceptional, the mark was missed with this one unfortunately. Not only was my car in the shop longer than I was originally told, it was not done well enough to justify the extra time spent. A full refund or 80% of the detail invoice comped could result in overall satisfaction. Chad was fine over the phone. I did tell him I had a lot of dog hair making my appointment he said okay,then called and said they were concerned because it was a lot of hair. I mentioned this when I scheduled. Slightly frustrating, next time, I will wipe,my windows with Windex and vacuum my own car as a way to avoid the frustrations, this experience has resulted in.

Nice guy! Took the time to explain the situation and what needed to be done.

Randy and team did a solid job for us. The Johnsons

Chad was very friendly and the service was done quickly and well. Thanks!

He was absolutely fantastic. Very clear and easy.

We were pleased with the service but felt that the cost was higher than we had expected..

You're welcome.