Super nice guy and extremely honest. Dwain won’t try to sell you something you don’t need.
6/5/2019
Luis C. VERIFIED CUSTOMER
Very helpful thanks
6/4/2019
Eriks B. VERIFIED CUSTOMER
Dwain Scheller is absolutely wonderful and the reason we keep coming back. He
treats customers like family. He anticipates needs and proactively resolves issues for the customer. I always feel well taken care of with this professional as well as the entire team.
6/4/2019
Edward V. VERIFIED CUSTOMER
Cody provided excellent service
6/4/2019
Melanie M. VERIFIED CUSTOMER
Danielle was so welcoming and answered all my questions. She made me feel like a person rather than a dollar sign.
6/3/2019
Zachary F. VERIFIED CUSTOMER
She was great. Had my two year old son with me and she was kind enough to help me get him under control a bit. On top of taking care of my service appointment. Definitely went above my expectations. Nice to see the service is still the best around. Thank you.
6/1/2019
Dennis H. VERIFIED CUSTOMER
Cody Korenstra is friendly and well prepared to handle our service needs. He was quick to track us down when our Ridgeline was released from service. He explained all work performed and double checked that there was no additional inspection issues on the service report.
6/1/2019
James M. VERIFIED CUSTOMER
How long ago did we previously bring the Honda in for AC service?
5/31/2019
Cynthia K. VERIFIED CUSTOMER
We appreciate your persistence in diagnosing the problem and communicating progress throughout the process.
5/31/2019
Sharon F. VERIFIED CUSTOMER
thanks Cody for your patience and help.
5/31/2019
Nicholas B. VERIFIED CUSTOMER
Everything was excellent. Dwain is an exceptional asset to your business.
5/31/2019
Ladonna L. VERIFIED CUSTOMER
Randy was great! Unfortunately, the part that was supposed to have been ordered by Shawna has not been ordered so my appt today requires another appt on Monday to replace the part that was not there today. Randy immediately ordered the part today but but again I have have to make another trip in.
5/31/2019
Jodie B. VERIFIED CUSTOMER
Excellent service as always
5/31/2019
Timi T. VERIFIED CUSTOMER
On Wednesday night my car started making noises, it’s was 5:55pm, I called worried if it was safe to drive and they said they were closing but knew I was worried and offered to wait for me to stop by quick so they could at least try determining for me if it was safe to drive an hour home to Kalamazoo. My rear brakes were bad, the two people there stayed and got a car for me to drive home in safely, my car was fixed and ready before noon the next day!!
Also, just want to say Greg H. is the BEST car salesman I have ever worked with in my 27 years of buying cars. He always says hi when he sees me there for oil changes, I know I can trust him. Next time I buy a Honda, I will drive an hour just to give him my business even though there’s a dealer less than 10 minutes away from where I moved!
5/30/2019
Aric D. VERIFIED CUSTOMER
Randy followed through on making sure my brakes were fixed correctly this time around. He was friendly and very responsive to my inquiries.
5/29/2019
Evan K. VERIFIED CUSTOMER
Always a pleasure to work with Serra Honda!
5/29/2019
Paul M. VERIFIED CUSTOMER
I am sick of your buniess I beleive your company sold me a unsafe car and have used shady practices and excuses and I will be letting my opinion known in social media and word of mouth not to do business with such a untrustworthy dealership. Having to put in 2 grand into fixes for that vechile so that it is safe to drive. Was not made aware of anything wrong with the vechile even though there was major damages that any mechinc could see why the