My Odyssey is showing an issue problem which has confused the service department. They have been more than accommodating in an attempt to find and resolve the problem. I am bringing the vehicle in question to the dealership and leaving it for tech support on Wednesday. We all hope for a resolution to the issue then.
10/19/2019
Paul F. VERIFIED CUSTOMER
Dwayne is best service manager in West MI
10/19/2019
Dawn D. VERIFIED CUSTOMER
Always impressed with your service! Thank you!!!
10/19/2019
Karen P. VERIFIED CUSTOMER
Very fast and efficient. Thanks
10/19/2019
Janna S. VERIFIED CUSTOMER
We always love working with Dwain and request him. He really works for you, is organized and very personable.
10/17/2019
Eric N. VERIFIED CUSTOMER
Service was good. Randy did a good job explaining the problem and the fix that was completed
10/17/2019
Eric N. VERIFIED CUSTOMER
Service was great
10/17/2019
Roseann B. VERIFIED CUSTOMER
Dwain always does right by me. He’s the best!
10/17/2019
Cynthia M. VERIFIED CUSTOMER
Yes Dwain made arrangements to fix the problem I’m having. He is very good to work with
10/16/2019
Leah S. VERIFIED CUSTOMER
Dwain really looks out for and takes care of his customers. Thank you!
10/16/2019
Nicole H. VERIFIED CUSTOMER
I have been taking my car to this Honda location for two years. It is the only place I’ve received care. I brought my car in due to the noise from my tires. I was told my tired are sort of wonky and need new tires. When I asked what is the cause of this, I was told it’s because I don’t get routine tire changes. I have scheduled all my routine tire changes with Honda and asked for one the last time I got an oil change. I was told I did not need a tire change. So I was told the cause of now getting new tires is because of something that didn’t happen. When I was told by the place I trusted that I didn’t need a tire rotation. Now I do not have faith or trust with Honda and will take my car to a new mechanic. Today has confirmed the rumors that are told out there that “dealerships just want the money.”
10/16/2019
Craig W. VERIFIED CUSTOMER
Service was beyond what I expected. They made me feel VIP
10/16/2019
Joan H. VERIFIED CUSTOMER
She was very slow returning calls-I had to call her inquiring about the status of my car. She said she was going to let me know on it’s status in Mon. I texted her- then left a voice mail. I called again -would have had to leave another voice mail then I called back to find out she was off. I asked for someone else - found out my car had been done since 10 am. I received no call. I called & then we r to the garage around 1:30 pm & Danielle helped me. She was very helpful but Shawna was not. Very disappointing
10/15/2019
Sue C. VERIFIED CUSTOMER
Danielle is great to work with-she explains everything so it makes sense. She’s my go to person!
10/12/2019
Charles C. VERIFIED CUSTOMER
The young lady who waited on me was very courteous and helpful.
Charles C
10/11/2019
Denise K. VERIFIED CUSTOMER
Shr was extremely friendly and efficient! I was not happy that my light with water in it was not being paid for as this is clearly a manufacturing prob and it has had condensation for some time but I am reaching out to Honda Inc about this. Thanks for great service!!
10/11/2019
Sarah B. VERIFIED CUSTOMER
Shawna was extremely helpful and made me feel taken care of.
10/11/2019
Alison A. VERIFIED CUSTOMER
Everyone is very friendly and I was promptly taken care of. Thank you