Dwain does a wonderful job for me everytime. He is the reason I keep coming back. He sees that I get what I am asking for and on an occasion if something goes wrong he takes care of me. Your poeople in the garage at Serra Honda never disappoint me. If something goes wrong it gets taken care of.
9/26/2019
Jeremy W. VERIFIED CUSTOMER
Came in for an alignment. Rear wheels were not able to be aligned. Upon hearing I had an appointment and needed the car, only the fronts were done and I was on my way. The rears were pretty fine anyway. Thanks for providing this easy solution!
9/26/2019
Michaela H. VERIFIED CUSTOMER
Serra Honda was simply amazing !!!! Danielle was perfect and made sure I understood everything and was even able to get my car fixed within my budget. Words can’t describe how grateful I am that you guys did what you could to stay in my budget without me having to put anything off until later. My car rides like a dream now. Thank you guys!
9/26/2019
Lavonne G. VERIFIED CUSTOMER
Very happy with service and Cody
9/25/2019
Kerri D. VERIFIED CUSTOMER
I enjoyed working with Shawna today! She was able to get me in right away and gave great, honest customer service that I really appreciated while still being personable and easy to talk with! One of the best experiences I’ve had at this dealership.
9/25/2019
John T. VERIFIED CUSTOMER
I was surprised she got my car in so quickly.
9/25/2019
Patrick B. VERIFIED CUSTOMER
Danielle was extremely helpful
9/25/2019
Jim B. VERIFIED CUSTOMER
Thank you so much for your prompt and excellent service... greatly appreciated!
9/25/2019
Karen R. VERIFIED CUSTOMER
Randy was patient and supportive!
The ice cream made my day.
I am concerned that there was no warranty for my purchase.?
9/21/2019
Darryl R. VERIFIED CUSTOMER
Dwayne in Service is excellent!! He’s a major reason that a bought another Honda and THE main reason that I wanted to buy it from your dealership. Another Honda dealership is closer to me. He’s the reason that I keep coming to you.
9/20/2019
Julie D. VERIFIED CUSTOMER
Dwain always goes above and beyond with great customer service
9/19/2019
Jodi J. VERIFIED CUSTOMER
Thanks so much for getting our car in so quickly today!
9/18/2019
Jon V. VERIFIED CUSTOMER
Excellent job
9/18/2019
Dan M. VERIFIED CUSTOMER
Thanks
9/18/2019
Ruth J. VERIFIED CUSTOMER
Serra Honda has always done everything right for me. I just wish I didn't live so far away - Canadian Lakes, and a lot of us have Hondas but no local Honda service. Sure could use a Honda dealer in Mt. Pleasant of Big Rapids. Please consider that.
9/18/2019
Steve J. VERIFIED CUSTOMER
Randy was great. Was surprised that 1) the $120 diagnostic fee was on top of the repair bill (I already knew that the error codes were showing cylinder misfires). 2) $34.95 PER spark plug is excessive (unless this includes some other parts beyond the $5 plug. Overall, spark plug change with an oil change for $520 is an expensive bill.
9/17/2019
Linda K. VERIFIED CUSTOMER
Dwain is a conscientious person. He is kind. He is thorough. He is a great example of customer service for your dealership.
9/17/2019
Eric Z. VERIFIED CUSTOMER
Kind of rude when I mentioned I was surprised my oil was low since it had been less than 5,000 miles since my last one. My alternator went out right after I left and I called back and both gentlemen I spoke to were quite rude and not helpful in the fact that my car had no issue coming in but won’t start 30 minutes after I leave. No empathy or willing to work things through.
9/17/2019
Donald /. VERIFIED CUSTOMER
Great job Cody and Floyd
is the best! Floyd is the reason I am a customer.
9/17/2019
Bret S. VERIFIED CUSTOMER
Danielle jumped right on it and got me in/out as fast as she coild in a very busy enviroment. I would definately go back to her again.