Dwain and mechanics are phenomenal!! Since my work hours have changed, it’s been hard to come into Serra Honda to get my car serviced. After finally figuring out to get up early and drop my car off, I thought I would get a ride to work from the shuttle. When I chatted with Dwain, we figured out that wasn’t going to work. He figured out his magic and I got my oil changed and I wasn’t late to work. Thank you Dwain and crew ??
7/27/2022
James J. VERIFIED CUSTOMER
Mr Scheller did a great job!
7/27/2022
Patricia D. VERIFIED CUSTOMER
Felt like I had a friend there cami really went out of her way to explain & research my questions and come up with a
Solution
Thx!
7/27/2022
Grant H. VERIFIED CUSTOMER
Dwaine ROCKS! I drive the extra distance because of the service and friendly demeanor of Dwaine and Teresa and the rest of the great people!
Thanks ????
7/26/2022
Duane M. VERIFIED CUSTOMER
Dwain is a great guy to work with explains everything very completely.
7/26/2022
Kevin M. VERIFIED CUSTOMER
Cale was great to work with. I appreciate that he fit me into the schedule quickly and got the brake work completed on my wife’s vehicle. Peace of mind is priceless. The shuttle service was greatly appreciated!
7/26/2022
Gerard D. VERIFIED CUSTOMER
Everything was great. Thanks!
7/26/2022
Steven V. VERIFIED CUSTOMER
Tiffany was fabulous. She was kind and communicative. She made sure to keep me updated throughout the day and made sure we received the best service and knew everything that had to be done to our car and told us the other small things that came up that we should keep an eye on. She was wonderful!
7/26/2022
Jo B. VERIFIED CUSTOMER
Every thing first class
7/26/2022
Jay B. VERIFIED CUSTOMER
Tiffany Is Awesome!!!
7/26/2022
Susan S. VERIFIED CUSTOMER
Friendly and Helpful
7/26/2022
Chad /. VERIFIED CUSTOMER
Tiffany was wonderful, explained things well. There were no surprises
7/25/2022
Lori R. VERIFIED CUSTOMER
Incorrect information given to me at appt set up by Cami Foley. Told me interior cleaning service (Ziebart) could be done after oil change appt at Serra service dept but I would need to leave vehicle there all day. When I arrived Cami assisted me, she asked mgr about the cleaning service and was told it wasn’t done there. She then informed me about of this and said she helped me set up appt and never discussed cleaning service with me. Then told me she couldn’t see any stains on the seats and when I pointed stains out she said service only covered “bad” stains and stains were removable. She challenged everything I said and was very condescending. Needless to say her customer service skills are not acceptable. This is the 2nd bad experience we have had with her. I will be looking for another Honda dealership for future service.
7/25/2022
Carmalita W. VERIFIED CUSTOMER
I wish they would have reset the computer for the Tire Pressure monitor!
7/25/2022
Zacharey H. VERIFIED CUSTOMER
Tiffany provided incorrect information by telling me there were enough technicians available to get my car in. I called back 4 minutes later and someone else was able to get me taken care of. I also asked Tiffany to leave my key in the car as I usually do. She did not do that even tho invoice was paid several moments after she called. I got a ride to Honda at 1134 thinking my keys would be in there but that was not the case. I got a ride there and wasted my time and their time and gas. This is by far the most interesting transaction I've had with Honda and I've been coming for 3 years. I will definitely ask to speak with someone else if Tiffany ever answers the phone.
7/25/2022
James R. VERIFIED CUSTOMER
Good job by all!
7/24/2022
Mark B. VERIFIED CUSTOMER
Thank you Jason for the help I needed in a timely manor.
7/24/2022
Ryan H. VERIFIED CUSTOMER
Cami was great
7/23/2022
Paul M. VERIFIED CUSTOMER
Thank you
7/23/2022
Wesley B. VERIFIED CUSTOMER
Tiffany was AMAZING! Always friendly and positive on the phone. Very efficient and professional! And my car looks and smells INCREDIBLE! Like a new car! And it drives like a new car as well. Promote her, give her a raise! I am astounded and SO happy with the work done on my car! Thank you, Honda!!