Serra Honda Grandville Auto Repair Service

It was a job well done. Everything was handled in a timely fashion I was shuttle to and from the dealership because my car servicing was going to take 2 to 3 hours and it was a workday for me. I felt like a VIP the entire time. Thank you thank you thank you for at last great customer service.

Dewayne as usual took care of everything perfectly.

Dwain is awesome. He is the reason I buy my vehicles at Serra.

Tiffany was awesome very friendly and good at her job I wish I had the guts to ask for her number

Shania was very nice and professional!

Cale was very pleasant to work with and I appreciate all of his help. The quickness was GREAT! Thank you so much!

Jason was friendly and explained things thoroughly.

Job completed quickly and efficiently! Thanks

I took my old parts that were replaced by Honda to a third party mechanic who told me that not everything that was done by Honda actually needed to be replaced and he could’ve identified the actual problem and saved my me hundreds. Instead the guys at Honda blindly threw darts at a board hoping it would solve my problem and hoped I would have no problem just forking over the cash. Once my initial quoted bill of $1600 was completed they called and said that my problem still wasn’t fixed and they would then need to do the front rotors/brakes IN ADDITION, which would be an additional ~$500. After complaining that I shouldn’t have to pay that much when they didn’t fix the problem initially like they said they would, they magically “found a coupon that can be applied that will save me a couple hundred dollars”. It makes you realize that they’re artificially inflating the bill. OH and I actually knew one of the Honda techs before he quit and found out they get paid based on performance. So if they can claim that 10hours of work needs to be done and it’s approved by customer they get paid for 10hours even if it can be completed in 5. These guys want you to pay up and not ask questions so they can make $$$ scamming you. STAY AWAY

The entire service team was great - I also worked with the man who has his desk in front of Cale - wish I would have gotten his name. He filled in for Cale when he was away from his desk and got us all checked out and set. THANK YOU!

Service was prompt and I was very satisfied.

Thank you for the great service!

In and out fast! Loved the service

It was a great experience

Dwain and Terry (the "people delivery man") are excellent in their jobs! Both relate to customers very well. They are friendly, professional, and hard workers. Both are super representatives for your Honda dealership. (Other staff I encountered were great, too, but I didn't deal with them as much.

Tiffany is great. Very helpful.

Great service, see how it goes traveling to Orlando. Certainly didn’t want any issues with the transmission. Next time make sure history is pulled up before adding transmission fluid change option since it had been done at earlier service date. Thanks for the work. Eric

No cost

I was very happy with the professionalism and knowledge of Shania. She answered all my questions to her best ability. My overall experience there was very satisfactory and her smile and happy nature didn’t hurt one bit.

Dwain always keeps me on schedule for preventive maintenance. That is always appreciated. Also, he explains everything that was completed and what may be needed in a future visit. I always appreciate knowing what may be needed down the road. Thanks Dwain for your attention to detail!