As always Cale was personable. Attentive and quick to make the visit a good experience.
10/27/2025
Steven O. VERIFIED CUSTOMER
The mechanic broke 2 pcs of trim while doing warranty repairs and did not say anything about it. Talked with Davin and Jessie and they are taking care of ordering replacement parts.
10/27/2025
Ron S. VERIFIED CUSTOMER
I was waiting and vehicle was done promptly
10/27/2025
Todd H. VERIFIED CUSTOMER
Dwaine is awesome. He always delivers top notch service and represents Serra Honda very well!
10/26/2025
Sheila G. VERIFIED CUSTOMER
He got me in right away fast service . Got me a rental . Great associates very friendly .
10/26/2025
Sal D. VERIFIED CUSTOMER
Cale if the Service Dept was awesome in every way. He is pleasant, helpful, & made it easy & accessible service. Even though you are further away than the other dealer in Grand Rapids, it is worth the drive. Thank you Cale & Serra Honda.
10/25/2025
David B. VERIFIED CUSTOMER
Cale is always so pleasant, helpful and efficient!!!
10/25/2025
Dawn L. VERIFIED CUSTOMER
Dwain was very friendly and efficient. He was very apologetic for the delay in helping me since the customer before me took up a bit of his time. Apology accepted but not necessary. Nice guy!
10/25/2025
Montasir M. VERIFIED CUSTOMER
Conner did a great job doing the service and fixing some additional problems.
10/25/2025
Michael W. VERIFIED CUSTOMER
I brought my car in because my blower had stopped working for a short period of time. It was working fine again when i got to your dealership. Your diagnostic showed it needed to be replaced so i made an appointment. However, when I left your dealership the blower was now blowing cold air from the vents on the right and warm air from the vents on the right. This was an issue i had had fixed about 3 weeks ago and this was not happening when i brought my car to you. It seems reasonable to believe something occurred at your shop to cause this.
10/25/2025
Philip R. VERIFIED CUSTOMER
Thank You to Cale Bemke for another job well done! We have 3 Honda vehicles and always take them to Cale for service and support. Cale keeps us on track for needed service, proactively identifies concerns, and will assist with any questions when we call.
Cale makes doing a great job look simple. Thank You again to Cale and his service center colleagues. Cale and his team do wonderful work. Have a great day!
10/25/2025
Patricia G. VERIFIED CUSTOMER
Had great service, quickly and Dwain was very nice. Thank You Serra Honda
10/25/2025
Frances J. VERIFIED CUSTOMER
Friendly and helpful. Very efficient.
10/25/2025
Jane F. VERIFIED CUSTOMER
Philip was A-mazing! He was so helpful and easy to work with!
10/25/2025
Jerry O. VERIFIED CUSTOMER
Was a true pro. Might have been the best experience I’ve ever had at a car dealership. He was a perfect gentleman. Let me know what was going to be done. How was gonna be done and how long it was gonna be done I would recommend him very highly and it seems to be a fine gentleman Extremely well mannered
10/24/2025
Kathryn K. VERIFIED CUSTOMER
Helped me with another problem and was quick and efficient for what I was there for. Always good service and polite people.
10/24/2025
Russell T. VERIFIED CUSTOMER
This is only the 2nd time I have been in for service and each time I have been treated like an old friend