Shawna was very efficient and personable. When the mechanic needed to explain something, she took me to the work area and stayed with me until he had shown me.
1/28/2020
Kayla W. VERIFIED CUSTOMER
very helpful very kind
1/28/2020
Dawn D. VERIFIED CUSTOMER
She was sweet, and got the job done! Thank you!!!
1/26/2020
Pam S. VERIFIED CUSTOMER
Dwain was very nice and personable. Presented himself very professionally.
1/26/2020
Scott P. VERIFIED CUSTOMER
I can always count on Dwain for excellent service.
1/26/2020
Debra B. VERIFIED CUSTOMER
Appreciate the ability to have a rental car available.
Service completed quicker than expected.
Duane makes sure that the needed maintenance is recommended; which
I did not know about.
Thank you!
1/25/2020
Levi T. VERIFIED CUSTOMER
They were rude and very condescending. I had an appointment scheduled at one, I understand some times things run behind schedule however no one told me they were not running on time and I ended up waiting three hours before they even looked at my car. They eventually got to my car and the mechanic didn’t even talk to me face to face. He called my phone. Overall it was very impersonal, unpleasant and I won’t be coming back. I will be looking to servicing my car elsewhere.
1/25/2020
Randall Z. VERIFIED CUSTOMER
Very good service and follow up!
1/25/2020
Teresa R. VERIFIED CUSTOMER
Dwayne always does a great job. We will be buying a new vehicle in the next 6-8 months and Dwayne and the service we always receive are what have us strongly considering another Honda
1/25/2020
Jennifer G. VERIFIED CUSTOMER
They found and removed the mouse nest in my blower. Happy it’s gone.
1/25/2020
Jeanne B. VERIFIED CUSTOMER
Please learn to talk to your female customers without talking down to them. Explain the reason WHY something is necessary for your vehicle.
1/24/2020
Kris V. VERIFIED CUSTOMER
Great service!
1/23/2020
Randy D. VERIFIED CUSTOMER
Cory was very professional and contacted me when there were changes to my appointment. Get service in and out of Serra Honda.
1/23/2020
William W. VERIFIED CUSTOMER
I had a problem with my battery and Dwain got me in immediately. He made sure there was a thorough check of everything that could draw on the battery before he released the car to me. I am very thankful for is thoroughness. As always, thanks again Dwain !
1/23/2020
Suellen K. VERIFIED CUSTOMER
Randy is always very kind, respectful concerned and helpful!
1/23/2020
Eric M. VERIFIED CUSTOMER
The only criticism was that I was told one hour and it was over two hours. I brought something to work on, but I could have just dropped it off for the day if I knew it would be that long.
1/22/2020
Thomas D. VERIFIED CUSTOMER
Always the best, fastest and most friendliest service in town!
Thanks Dwain!
1/21/2020
Michael M. VERIFIED CUSTOMER
Dwain is the best! I feel he is honest, trustworthy, and makes me feel confident that the work being done is needed and justified. He explains things thoroughly and is always reliable and in touch about costs and any cost savings there might be to help...highly recommend him with all servicing needs!
1/20/2020
Susan D. VERIFIED CUSTOMER
The service I received was excellent, including a ride to breakfast. The time of service estimate was accurate, and check out was so easy. Randy Howe was professional and courteous and kept me updated along the way. He brought my car indoors at the end due to the inclement weather. I am always pleased with my experience at Serra Honda Grandville.