Great communication and service! Got my wife's pilot in early and service done in 1 day! Thanks for the special effort!
6/14/2024
Krystina F. VERIFIED CUSTOMER
I’m 70 years old and had $ 4,200.00 in repairs done on my 2007 Honda Odyessy. I have records of many other services done on same vehicle in past years. I live an hour away from this dealership and want the service done at a Honda dealership to assure the repairs are done correctly. This is the closest Honda dealership to me and the only one I’ve taken the Odyssey for repairs. When I went to pay my bill with a check I was told that they no longer accept checks as payment. I don’t use any type of card nor do I use electronic transactions as payment . I only pay with check or cash. This facility could have called my bank to verify the funds. They would find I have enough in the checking acct. to purchase a new car should I choose to do so. I had to have my brother make the payment for me and reimburse him with a check. I also was not able to have my son pick up the car for me as I had planned. The person who makes decisions on payment protocol should review the current policy. A call to verify funds would have made the experience much easier for me. Thank you.
6/14/2024
Lucille V. VERIFIED CUSTOMER
Everything was on time,everyone we dealt with was friendly and courteous.
6/14/2024
John D. VERIFIED CUSTOMER
Dwain is wonderful to work with!
6/14/2024
Steve B. VERIFIED CUSTOMER
First time at Serra Honda. I asked Conner to get me in and out in an hour. Had oil change, tires rotated and inspection done to my car. I was out in an hour. Very happy.
6/14/2024
Mark M. VERIFIED CUSTOMER
Dwain did a great job- very friendly and courteous! Sadly there is an issue with our Honda CRV steering wheel that there is no fix for which is frustrating.
6/14/2024
Paul O. VERIFIED CUSTOMER
Cale great customer service persy
6/14/2024
Carl J. VERIFIED CUSTOMER
Dwain S, was once again superb in his ability to facilitate excellent service on my vehicle! You cannot get better!
6/13/2024
David B. VERIFIED CUSTOMER
Completely satisfied.
6/13/2024
Tara N. VERIFIED CUSTOMER
Timothy was great.
6/13/2024
Jim M. VERIFIED CUSTOMER
What is the normal employee discount on service work.
6/13/2024
Hugh W. VERIFIED CUSTOMER
Excellent service
6/13/2024
Michelle E. VERIFIED CUSTOMER
Service was quick and efficient
6/13/2024
Linda S. VERIFIED CUSTOMER
Well organized and prompt
6/13/2024
Randall L. VERIFIED CUSTOMER
Appreciated that Tim was a “down to earth”type of service rep.
6/13/2024
Bonnie C. VERIFIED CUSTOMER
The coffee machine, despite the careful visual instructions was still impossible to work. Everything else is perfect. Cam is really good and the waiting area is pleasant. I appreciate that there is high top tables to use from the TV as well as the general lounge area and as always, the Honda is an excellent product thank you.
6/13/2024
Russell P. VERIFIED CUSTOMER
I understand that Timothy is fairly new to the job which surprised me as he was knowledgeable and efficient attending to my service needs. Tim was friendly, courteous and communicated very well. I thank both Tim and Serra Honda Grandville for providing me with an exceptional service experience.
6/13/2024
Sarah H. VERIFIED CUSTOMER
Philip explained everything up front, and fully followed up with necessary information at the end of the job. He was friendly and courteous, and exuded trustworthiness.