I had a 1pm appointment for an oil change, scheduling that time so I could go during my lunch break. After 2 hours of waiting I checked to see if my car would be done soon (the tech mentioned an hour estimate when I arrived). He said he was just finishing up paperwork, but that the car was done. He came to get me a couple minutes later. After paying and going out to my car, I realized that I had seen my car, and it had been done for at least 20-30 minutes when I went to ask. It should not have taken that long - the only time I've ever had to wait that long was when I just dropped in for an oil change back when it was the quick/cheap pull changes
6/11/2024
Kaye H. VERIFIED CUSTOMER
Dwain is the best!!! I can always count on him for excellent service.
6/11/2024
Curtis M. VERIFIED CUSTOMER
Timothy was very helpful with getting my car serviced.
6/11/2024
Denise B. VERIFIED CUSTOMER
The service I was given was good. Phil explained everything well.
6/11/2024
Karon S. VERIFIED CUSTOMER
All is good. CAL TAKES GOOD CARE OF ME!
6/11/2024
Catherine N. VERIFIED CUSTOMER
Timothy was great at keeping me informed of progress and explaining things I was unfamiliar with.
6/10/2024
Scott B. VERIFIED CUSTOMER
Great service
6/10/2024
Sheryl S. VERIFIED CUSTOMER
Thanks again for getting me right in today for brakes and tires.
6/10/2024
Jeffrey C. VERIFIED CUSTOMER
Great service. On-time. Full review very helpful.
6/10/2024
Kristopher F. VERIFIED CUSTOMER
Explains services well for me to choose options
6/10/2024
Garrett A. VERIFIED CUSTOMER
Conner was good - I appreciate all his help
6/10/2024
Rachel R. VERIFIED CUSTOMER
Great customer service, very informative and friendly. No complaints!
6/10/2024
Matthew S. VERIFIED CUSTOMER
Another GREAT experience. Couldn’t ask for anything better!!!!!
6/10/2024
Joan W. VERIFIED CUSTOMER
Employees at Sierra Honda always go above and beyond!
6/10/2024
Richard H. VERIFIED CUSTOMER
I brought my car mid-fix because I could not remove a sensor. They did state that if the car did not operate properly after they replaced the sensor that it is not their responsibility because it was my diagnosis, not theirs.
After picking up the vehicle, it drove fine. I looked at the job they did and discovered that they had spliced in a new plug connector along with the new sensor. This was above and beyond what I was expecting and possibly was the culprit to begin with.
Thank You for the service.
6/9/2024
Andrew G. VERIFIED CUSTOMER
My service advisor, Timothy, was high pressure to get me to buy something I didn’t need.
6/9/2024
Vickie W. VERIFIED CUSTOMER
Good
6/8/2024
Robin V. VERIFIED CUSTOMER
Phil did a great job of communicating with us—great experience!