Cerritos Nissan Auto Repair Service Center

I was called and offered an oil change special and filter change and inspection for $22.99. When I arrived I was being offered other services that I wasn’t ready for financially due to they where pricey. I told the person helping me that I wasn’t gonna do that at the moment because I wasn’t financially prepared for it at the moment. Then as soon as I turned down what I wasn’t there for the representative helping me change his attitude completely very serious. Then I was told that I was gonna be charged an additional $16 or so on top of the $22.99 deal I was offered because my car needs full sintetic. When I was contacted and offered the deal the person that called me k ew the make and model of my vehicle therefore they should have known or had knowledge that my car uses full sintetic and they didn’t mention anything about an additional charge I would receive once I took my car in. Another thing when I got my car back after the service it was supposedly washed but it didn’t even look like it was washed and it wasn’t even vacuumed. And once I got home I noticed a scuff mark on my hood. Do to all that I was very disappointed with my last visit at Cerritos Nissan. I had actually considered to take my car back to get all the things I was recommend for it to get serviced soon but after all that I definitely won’t be taking it there for service.

The body of my car was still dirty and I was told it would be washed and was just rinsed off.

Amazing experience.. Thanks hector

Your employee was courteous and knowledgable.

Me gusta que hablan en español. Es un servicio que necesito para entender lo que le van hacer al carro

john was awesome!

Chris was very helpful and he also kept me informed and was able to answer the questions that I had to my satisfaction better than most in my opinion

I trust Service Advisor Tony Fear very much for my car care and his excellent service. Thank you much Tony.

Erik is awesome!! He truly listens to my concerns about my vehicle. I put my trust in his maintenance recommendations.

Arrived on time for my appointment but wasn’t helped out till 30 minutes after the guy just took my key and didn’t even let me know what the were going to be doing to my car

Excellent service all around! From scheduling an appointment to checkout everyone was nice and helpful. Eric is a true asset to this team, very nice job.

Eric did a great job, he was very polite and informative Made me feel comfortable leaving my truck there.

Very friendly and helpful

Luis Casanova is truly an exceptional employee!!!!! Thank you so much for all your help

Excellent service.

I’m very satisfied with the service Luis Casanova it’s an outstanding service advisor, I’ll be glad to recommend Cerritos Nissan to my friends and family.

Fast friendly service

Very helpful and went above and beyond

Tony I s always courteous and patient with me. His communication and information is always helpful!

Ken always provides exceptional service.