Everything was explained to me fully . Good customer service.
9/29/2021
Nancy D. VERIFIED CUSTOMER
I continue to take my Murano to Cerritos Nissan because I get great service there. I am confident that my derive advisor, Tony Fears, is honest with me about what service my car needs. My car runs great and Tony is the best!
9/29/2021
Ronald W. VERIFIED CUSTOMER
Tony was involved in the servicing of my vehicle from the time that I arrive till the time that it was the service was done. Appreciated the method of communication through text message.
9/29/2021
Danielle W. VERIFIED CUSTOMER
Efficient and good with communication
9/29/2021
Irma A. VERIFIED CUSTOMER
Ivan was very helpful and let me know all the status of my car as it got serviced. Very pleased with all his assistance and questions were answered ???? clearly...
9/28/2021
Paul Z. VERIFIED CUSTOMER
Jacob did an outstanding job with my car .
9/28/2021
Cindy A. VERIFIED CUSTOMER
He listened to my concerns and found me the best ways of dealing with everything I wanted to address.
9/28/2021
Aldolfo A. VERIFIED CUSTOMER
Excellent customer service. Carlos was awesome and answered all my questions.
9/28/2021
Aimee G. VERIFIED CUSTOMER
My experience was terrible! It was my first time at this dealership and I will never go back. I had an appointment and when I first showed up Jaime explained they were short staffed and it would be a 2 hour wait for appts and 4 hours for walk-ins. At 1:30pm (my appointment was at 11am), I go to the front to ask about my car as it has been 2 1/2 hours. I was told 10 mins and I would be done. I sit back down. 20 mins later my car is still not done and I’m told another 30 mins. At this point, I’m very upset. I spoke with the department manager who just said he could expedite my car. It is 2:05pm and no one has started working on my car. People who came after me have left. I don’t feel like the staff even cared to be honest. They seemed to have a more “it is what it is” attitude. I wouldn’t have waited there if I had been told in the beginning the wait time was that long, I would have gotten a ride home. It was absolutely ridiculous and no one seemed to really care. My time was wasted and this experience was the worst.
9/28/2021
Martin R. VERIFIED CUSTOMER
Me siento bien con su ayuda porque es muy profesional y con muncho respeto.
9/28/2021
Eleanor P. VERIFIED CUSTOMER
Thank you for having Jamie Nava as Cerritos Nissan’s Service Advisor that I trust and provided me exceptional service. Jamie kept me well informed on the status of my vehicle.
9/28/2021
Chermyra B. VERIFIED CUSTOMER
AMAZING SERVICE! :)
9/28/2021
Cameron F. VERIFIED CUSTOMER
Helped me out a lot????????Will recommend
9/28/2021
Pedro R. VERIFIED CUSTOMER
Well done Jaime 10/10 service
9/26/2021
Nick H. VERIFIED CUSTOMER
Very helpful. And respectful
9/26/2021
Tam T. VERIFIED CUSTOMER
Everything is fine but only one thing I’m not happy about the guy at service. His name is Carlos. I don’t like the way he talked to me and his attitude. No need to ask too much questions about my personal. That’s weird and no need to. He asked : how is my business? I said : not busy during Covid. And keep asking : why you don’t want your business busy?? Something like that? That’s weird… I don’t like it. Just focus on car service better ask too much about my business??
Thanks for taking of my car??
9/25/2021
Deanna G. VERIFIED CUSTOMER
Jaime, turned a bad situation into a good outcome! Thank you!!
When I made my service appointment with the girl in the call center (in Florida) she was not aware of the hours in California, and scheduled me for a 6pm service. When I got to the appointment, I was advised by some workers in the service area, that I could not have my car back until the next day. I informed them that I was not told that, and that I was going out of town the next day. They said “sorry” there is nothing we can do. I talked to Jaime, and he turned the situation around, I had my car serviced, and was out by within a little more than an hour.
9/25/2021
Josue S. VERIFIED CUSTOMER
Excellent service. Super knowledgeable guy Mr Nava.