Brian from service was great. He was great with following up and answering my concerns. Thank you
9/23/2021
FABIAN H. VERIFIED CUSTOMER
I was told the service would take 2-3 hours to check and resolve the issue. I left my car at 7am and once 10:30am hit I decided to call and ask about the status of my car because I had not been called or updated, even though it had been 3 and a half hours after I first left my car. I was then told they had no information on my vehicle’s status but an associate would call me back in the next couple minutes. After another 20minutes I called back and they informed me I would get a status update at in 10minutes at 11am. I was originally told it would take at max 3 hours to find and solve the issue with my car yet it already had been 4 hours and no update till I kept calling to ask. At 11am I was told my car wouldn’t be ready till 1:30pm the soonest. apparently they also knew my car (2020 Nissan Altima) needed a system update because there have been other issues with that model. I don’t mind the wait, However if they already knew what the issue was since the beginning, I would’ve come back the following day (today) because I had a appointment at 2pm and had no car. This is why I left my car at 7am so that I could pick it up by the time I needed it. I just wish I had been kept up to date with what was going on with my car.
9/23/2021
Krista F. VERIFIED CUSTOMER
Good communication
9/23/2021
JENNFIER-JORGE C. VERIFIED CUSTOMER
Awesome job as usual with ivan explain everything really well
9/23/2021
Antoinette G. VERIFIED CUSTOMER
I appreciate Tony for his excellent customer service!!
9/23/2021
Christina P. VERIFIED CUSTOMER
the service was very nice
9/23/2021
Benjamin M. VERIFIED CUSTOMER
We’re waiting for 35 minutes to somebody who’s attending to, because Tony wasn’t there we’re arrival
9/23/2021
Kiyana R. VERIFIED CUSTOMER
Eric is a true gem. He always takes care of me and my car with the best interest at heart. I literally schedule my appointments according to his schedule. There is no other advisor I’d rather do business with! Thank you for everything Eric!
9/22/2021
Alvaro Z. VERIFIED CUSTOMER
Always a pleasure to have Jaime as my service advisor
9/22/2021
Pamela G. VERIFIED CUSTOMER
Service was great, per usual! I enjoy working with Brian. He is kind and open to answer any question I have. This time was regarding the total. Thank you Brian! See you next time!
9/22/2021
LAURA C. VERIFIED CUSTOMER
I did not have my car in for service today but received texts from Nissan that it 2ad ready
9/22/2021
Daniel P. VERIFIED CUSTOMER
Thank you all for helping me through a hard time
9/22/2021
Mary F. VERIFIED CUSTOMER
Carlos Fuentes was very helpful or they went to the car dealer Nissan somebody told me that Carlos will help me when he came out he said what can I help you today and I told him I came in to change the oil he said fine he text me what else I need for my car they told me about what I need it any text me what I need it and I told him maybe in the future I’ll come back to do the problem you told me he said OK anytime then I said thank you for your help and letting me know when I need it
9/21/2021
Luz Victoria. VERIFIED CUSTOMER
Jaime always takes care of me when he's in charge of servicing my truck. Thank you Jaime!!
9/21/2021
Mary O. VERIFIED CUSTOMER
Brian was absolutely amazing. From the moment I drove up and each person that helped me was kind and professional. Brian was exceptional and his customer service as well as his helpfulness. I look forward to my next visit with Nissan a Cerritos. With Brian and people like him working for you you have an exceptional and amazing service.
9/21/2021
Darryl F. VERIFIED CUSTOMER
Good job like always
9/21/2021
Jennae C. VERIFIED CUSTOMER
He’s great!
9/21/2021
Adan G. VERIFIED CUSTOMER
Jaime Nava is a great advisor
9/21/2021
Lah D. VERIFIED CUSTOMER
As always Ivan, thank you so much for always helping me out when I’m need of urgency! I appreciate you. I understand you were fully booked, you always squeezed me into your appointment. You’re awesome!