He was very helpful and took very good care of my car the work was done just like he said it would be
3/10/2020
Brittany L. VERIFIED CUSTOMER
They damaged the side of my vehicle and hoped I wouldn't notice. Now I have to wait until they investigate until they fix my car which is unacceptable.
3/9/2020
Dante S. VERIFIED CUSTOMER
Excellent
3/9/2020
Viola C. VERIFIED CUSTOMER
Always a pleasure to come to Cerritos Nissan to get the best car service and Toni Fears Jr.is the best thank you for having such a wonderful young man at Cerritos Nissan
3/9/2020
Alyssa B. VERIFIED CUSTOMER
Great, fast and friendly service!
3/9/2020
Laura B. VERIFIED CUSTOMER
Carlos gave us very good customer service!
3/9/2020
Alfonso L. VERIFIED CUSTOMER
Ivan was very professional and very good customer service.
3/9/2020
Fred H. VERIFIED CUSTOMER
Brian as always greeted me with a welcome and answered all my questions, took care of the issue with my car and helped me 1000% I trust him and his team with my car. Liliana Ríos
3/9/2020
Brenda A. VERIFIED CUSTOMER
Had an easy, fast and great service! Always a Cerritos Nissan customer
3/9/2020
Steven S. VERIFIED CUSTOMER
Jaime kept me well informed of the progress of my vehicle
3/9/2020
Ryan M. VERIFIED CUSTOMER
Ivann did a phenomenal job walking me through the service process! He explained everything and made sure I was comfortable with the service provided! He gave me my options and did not push for extra services that were not necessary! He has exceptional customer service and has renewed my faith in Nissan after the Buena Park, CA location ruined it! Thank you
3/9/2020
Michelle H. VERIFIED CUSTOMER
Brian provides a great customer experience!
3/9/2020
Gustavo P. VERIFIED CUSTOMER
Ivan Arreola made me feel welcome and took the time to answer all my questions. My experience with Nissan has been positive. Ivan made it positive. I would go back to Nissan and refer friends and familiar members to visit Nissan Cerritos to witness and the caring and positive attitude that only nissan costumer service personnel can give. Thanks Ivan for your excellent service.
3/9/2020
Jasmine C. VERIFIED CUSTOMER
Thank you. I just wish I knew it was closed on sundays.
3/8/2020
Audon A. VERIFIED CUSTOMER
I made an appointment for an air bag recall during the week and to check my car on something else, the guy got all my information and told me that will take approximately 4 hrs, so at 6 hrs later I call to find out what’s going on with my car, never received a call from an associate. They said got a wrong # on file. The associate never recheck the phone number to make sure got the right information and at the end didn’t have the air bag. This means I have to reschedule my visit again. What about my time end my gasoline that I spent? Why the associate never check parts department to verify if air bag is in stock and could call me and let me know that need to be rescheduled until the bag is there? And not only that but the mechanic left the engine air filter housing not locket it was open and makes rattle noise that I checked on the back home because something was not right.
Management need to train better the associates and ask mechanics to pay attention on his duties.
Thanks
3/8/2020
Christopher P. VERIFIED CUSTOMER
Great customer service.
3/8/2020
Dona C. VERIFIED CUSTOMER
Attentive and courteous.
3/8/2020
Michelle S. VERIFIED CUSTOMER
Satisfaction is the word here to describe Cerritos Nissan , as well as Mr. T. Fears.
Always professional and courteous.