I am extremely excited about the customer service experience I had at Cerritos Nissan. Kenneth has been my service advisor for years and this recent experience was phenomenal. Kenneth was able to meet the needs I was concerned about and consistently followed up with me regarding the service and repairs of my vehicle. I highly recommend Cerritos Nissan service to others in need of assistance.
3/6/2020
Monica O. VERIFIED CUSTOMER
Service was very awesome. Kenneth was very informative and professional
3/6/2020
AHMAD F. VERIFIED CUSTOMER
Jacob Vargas is on point delivered good service very professional. definitely needs a promotion to manager because he's the only good thing about Nissan Cerritos . If I was a manager there I would quit and pass it down to him
3/6/2020
Lisa U. VERIFIED CUSTOMER
Brought my car in for its first oil change and detail. Was told that Nissan would arrange for an Uber to take me to work. After waiting 40 minutes I ordered a Lyft from my own account. I was an hour late for work. I was told to text my service tech when I was done with work so a Uber could be sent to bring me back to Nissan. After waiting 10 minutes for a confirmation I called Nissan and spoke to another service tech who ordered an Uber for me. I believe Jonathan wasn’t responsible for all of the delays. It was just frustrating and time consuming.
3/6/2020
Alfonso G. VERIFIED CUSTOMER
Brian was absolutely great! I’ve received service at other Nissan dealerships and it has never been this fast, this straightforward and this friendly! I usually dread going to dealerships for service. My experience with Brian has definitely changed my mind! At least at Nissan in Cerritos! Amazing customer service and work!
3/6/2020
Steven S. VERIFIED CUSTOMER
Carlos did an outstsnding job
3/5/2020
Lydia P. VERIFIED CUSTOMER
I brought my 2017 Nissan Pathfinder for regular maintenance and turns out there was 2 recalls on it immediately I had it taken care of by Carlos Fuentes it was great to have met him, this Cerritos Nissan has excellent service. Cerritos Nissan needs to hire more honest, respectful, caring, and with excellent people skills like Carlos and his team.
3/5/2020
PERKINS J. VERIFIED CUSTOMER
Jaime was professional, thorough, and knowledgeable;based on our exceptional service with Jaime, we will have all of our future car servicing needs done at Cerritos, Nissan, even though we live near, Carson, Nissan. Thanks Again, Jaime, you restored all of our confidence in, Cerritos, Nissan.
My car was all washed up, beautifully when I received it!!!!
3/5/2020
Hector G. VERIFIED CUSTOMER
Carlos explained me patiently what was needed to be done/fixed in my car and made sure I was satisfied with the service.
3/5/2020
Guillermo C. VERIFIED CUSTOMER
excelente
3/5/2020
SAL C. VERIFIED CUSTOMER
Brian is a very professional person.
3/5/2020
Sandi Y. VERIFIED CUSTOMER
Tony was very friendly and professional. No pressure. Very relaxing. Will come back again.
3/5/2020
Ricardo B. VERIFIED CUSTOMER
Victor is the best
3/5/2020
Deborah P. VERIFIED CUSTOMER
Johnathan,provided excellent Customer Service throughout my time at Nissan Dealership.
3/4/2020
Tinaanthony Z. VERIFIED CUSTOMER
Eric Adamson was great from start to finish I would recommend him to anyone bringing their vehicle in for service he's quick,knowledgeable and courteous Thanks Eric!!!
3/4/2020
Yolanda N. VERIFIED CUSTOMER
Muy amable jaime R nava
3/4/2020
Martha S. VERIFIED CUSTOMER
Very happy with the service
3/4/2020
Charles E. VERIFIED CUSTOMER
Fast service, really nice service technicians, comfortable waiting room.
3/4/2020
Norm B. VERIFIED CUSTOMER
We thought Paloma listened to our needs and did a great job with our car. Thanks to Paloma from the Bailey's.