Cerritos Nissan Auto Repair Service Center

Jacob was very professional and courteous. Kept me informed on the status of my vehicle. I will tell my family and friends about Cerritos Nissan.

Carlos was an excellent service advisor. He kept me up to date on what they were doing with my vehicle.

Victor and his team provided me with an excellent service. I didn’t have the same experience when I purchased my cars. Cerritos Nissan needs to hire more honest, respectful, caring, and with excellent people skills like Victor and his team.

Thank you Jacob great customer service

I am unsatisfied with the service because I have returned 3 times for the same issue. I will have to come back yet again after a part has been ordered so 4 times and my car is only 7 months old. I would like why wasn’t this issue resolved the first time and why is my 2019 Nissan Rogue having issues already!!! I feel like I’m wasting my time with making an appointment when it’s going to take 3 hours just to tell me to come back. I’m disappointed with Nissan and the time and gas that I’m wasting driving back and forth to the dealer.

I really appreciate the help on my car's service provided today by Ivaan .

It's always a pleasure working with Ken. His customer service is excellent!

Keith was professional and friendly explained what all was done. Super man of Cerritos Nissan

It a pleasure to see Victor he’s always very helpful with all my service needs and gets me out always in a timely manner

Service was great, Tony is one of my favorite consultants, he is always professional, informative and always try to accommodate the customer

Very happy with the service provided

Tony greeted me with a smile and was very detailed with the maintenance my car needed.

Carlos was really helpful

He is a very helpful and patient. Always courteous and polite person. He makes sure that all my car needs are taken care of efficiently and quickly. Highly recommend him and look forward to his help on my next visit.

Took almost 4 hours to activate a wireless key. The representative said it will take two hours. I go back after two hours and he said it was going to take another 1.5 hours. When I got my car back the front license plate was bent.

He’s always our go-to person there at Nissan. Always accommodating and very fast but efficient in his service.

That was a very good experience ..!!

None

I booked an online appointment for a recall and an oil change .. when I got there kenneth informed me very rudely that I needed to have the coupon to honor the oil change I asked why does it state that online when I booked my appointment and he told me that it was going to be 60 to do my oil change .. I gracefully declined and said it was bs because it is. He said no its not we are very professional and we do business well all while being smart and belligerent.. I didnt ask to speak to a manager because this is not the first time ive had a problem with cerritos nissan. So when I went back to get my car after the recall got fixed with no oil change he was on the phone so I didnt interrupt him.. I politely waited and he watched me just stand there and didnt say anything.. so when I walked him he said whats up. im here to get my car sir , he says oh yeah .. I said yeah they sent a text saying it was ready .. He said no I sent a text saying it was ready . okay and ? whoever sent a text while you just watching me stand there and dont offer to assist me knowing my vehicle is done. I was very displeased with his service and cerritos nissan period once again .. I will not be going back there .. He was a smart **** rude representative.

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