Ivan was the cerritos associate who handled my service visit. He was always professional, polite, and efficient. Everything went well.
4/6/2021
Lisa D. VERIFIED CUSTOMER
Brian has always been very helpful and very nice..
4/6/2021
Sofyan M. VERIFIED CUSTOMER
I was helped by Brian in the service department. He later told me everything is fine and that they also cleaned my break pad as well. As I was leaving, I noticed a clutching sound everytime I pressed on the break, a sound that I never heard before. I brought it up to Brian's attention and he asssured me its normal for all Nissan. I insisted its not normal. Ive owned previous Nissan before and this break noise isnt normal. Then later he told me he will reschedule me another day to fix this noise issue instead of fixing it right then and there. I am extremely dissapointed in his customer service and knowledge of service. After leaving your place, I called Nissan and they open a claim for me.
4/6/2021
SHELLIE M. VERIFIED CUSTOMER
Thanks to my service rep he steered me in the right direction which was his concern for my safety. Thank you.
4/6/2021
Marta P. VERIFIED CUSTOMER
Always a pleasure with Carlos.
Our trusted service advisor
4/6/2021
Joseph V. VERIFIED CUSTOMER
Excellent Work.Tony Fears Jr.????
4/6/2021
Darrell C. VERIFIED CUSTOMER
Nothing but exceptional service as always.
4/6/2021
ENRIQUE T. VERIFIED CUSTOMER
Thank you for the great service ????
4/5/2021
Kenneth R. VERIFIED CUSTOMER
Very, very frustrated with your dealership (not the tech). We bought a certified used Armada last year from you. At the time, we got both free two year maintenance package and extended warranty. At time of our first oil change, tech suggested a several hundred dollar maintenance service. This was thoroughly unexpected based upon timing of our purchase (it should have had its major done) and assurances for two years free maintenance. Not sure we will ever visit your dealership again.
4/5/2021
Michael W. VERIFIED CUSTOMER
Want able too set up an appointment and David got me in and out.
Greta Job.
4/5/2021
Maria C. VERIFIED CUSTOMER
He did an excellent job.
4/5/2021
Ernest V. VERIFIED CUSTOMER
Ivan has been very responsive and seems to be doing his best to resolve problems. Hopefully all will be solve after next visit. Nissan quite often does not have parts in stock.
4/5/2021
JENNIFER H. VERIFIED CUSTOMER
Very friendly and helpful. Kept me updated on my vehicle in a timely manner.
4/4/2021
Kimberly N. VERIFIED CUSTOMER
Jacob was very helpful and knowledgeable. He provided exceptional customer service and made me feel very comfortable getting my car serviced.
4/4/2021
Roger B. VERIFIED CUSTOMER
The service rate Eric
provided was about two steps above exceptional. Please thank him for the kindness and attention to detail that he showed. I certainly appreciated it.