I was told the owners reward program was on hold after my service was done, it would have been nice to know that before, since I was depending on that to cover the cost of my service.
10/11/2018
Charles R. VERIFIED CUSTOMER
Great service as I have become accustomed to getting.
10/10/2018
JEFFERY W. VERIFIED CUSTOMER
Had a coupon for 54.95 for a winter check up service that included oil change tire rotation and a 33 point inspection. They did that and replaced air filter, Bill was almost 200!! Quite frustrated woth the service today.
10/10/2018
JAMES W. VERIFIED CUSTOMER
Very satisfied.
10/10/2018
NATHANIEL J. VERIFIED CUSTOMER
100% thank you!
10/10/2018
WANDA B. VERIFIED CUSTOMER
They said I needed my battery cleaned and checked but nothing was said about my battery on the completed invoice. I had to ask the clerk if it had been checked. He said it had but I still didn't know if it was tested by the mechanic.
10/9/2018
Jevon A. VERIFIED CUSTOMER
Jennifer is great. That is all.
10/9/2018
James T. VERIFIED CUSTOMER
The service advisor was friendly but provided service-interval info that was wildly different from that provided by Ford. Eg- “you should have changed the auto trans fluid at 30k miles” the manual from Ford day 150k! I’m also not happy that the owner rewards program was “on hold” when I wanted to redeem my free oil change. The work in my car was fine but the cust service experience felt like a sales pitch aimed at exploiting the ignorance of many car owners.
10/7/2018
David N. VERIFIED CUSTOMER
Few status updates or calls from service department, I had to initiate contact to determine status. However, I understand there might have been a backlog of work, although I was given the impression work would commence on my vehicle on Wednesday but the parts weren’t received until Friday morning. I did receive the vehicle back that Friday afternoon so it was very good efforts by the staff to complete the repairs. Thank you.
10/7/2018
Michael A. VERIFIED CUSTOMER
Good, courteous service
10/7/2018
Susan H. VERIFIED CUSTOMER
Great service from Jennifer and Joe! Thank you for having the courier service and car loan. They’re both great additions to the customer service.
10/6/2018
Carl T. VERIFIED CUSTOMER
Initially my phone calls were not returned when trying to set up my appointment. I had to drive to dealership to get the appointment. Improve appointment scheduling. Jennifer was very helpful and kept us updated on the status of the repair later on.
10/6/2018
James B. VERIFIED CUSTOMER
Great job. My hitch cover was missing when I inspected my truck but the team found it.
10/6/2018
Cesar D. VERIFIED CUSTOMER
Jennifer is definitely a keeper she was polite and very professional. Enjoyed dealing with her she kept me up to speed on my repairs. Refreshing change.
10/6/2018
Paul S. VERIFIED CUSTOMER
You guys are the greatest ford dealership and always make sure I’m in the looop keep up the goodwork ... thanks again
10/5/2018
Tonia T. VERIFIED CUSTOMER
Dakota was very polite and professional. This was my first time having my car serviced at Auffenberg and he made it a great experience. I will definitely continue having my car serviced at this dealership.
10/5/2018
ADAM D. VERIFIED CUSTOMER
I appreciate the service team and the parts guys. Always helpful. Jenn and Dakota were great!
10/5/2018
Bill S. VERIFIED CUSTOMER
Dakota was a great help and very easy to work with.
10/5/2018
Roger C. VERIFIED CUSTOMER
Thanks
10/5/2018
ANDREW P. VERIFIED CUSTOMER
Great Service and people are always friendly.
Thanks