Had a 1030 appointment I was still there for a hour and haff. Thought it would be quicker. People were awesome the service was good but the wait stank.
9/8/2018
James M. VERIFIED CUSTOMER
Jennifer was awesome!
She kept me apprised of the repairs & timeline.
The loaner vehicle was perfect.(2018 Explorer)
9/7/2018
SHIRLEY E. VERIFIED CUSTOMER
Thank you!
9/7/2018
Jeffrey B. VERIFIED CUSTOMER
When I purchased my vehicle, I was encouraged to purchase the extra maintenance plan giving free oil change and service. It was explianed to me that it would be cheaper than paying each time we came in. We were told because of the hybrid engine, each maintenance visit would be around $90. t made sense to buy it. My bill last night was under $35 (free to me). This doesnt make sense....
9/7/2018
JEANNE R. VERIFIED CUSTOMER
Seemed to take way too long for what we had done.
9/6/2018
DIANNE F. VERIFIED CUSTOMER
The only reason I was not satisfied was that I was disappointed my windshield fluid was not filled. I went to clean my windshield and it was empty. Otherwise I was completely satisfied. You guys are awesome. Thank you.
9/6/2018
MICHELLE H. VERIFIED CUSTOMER
My looks great and the inside is very clean
9/6/2018
James J. VERIFIED CUSTOMER
Excellent service. Thanks.
9/5/2018
Erick H. VERIFIED CUSTOMER
Great fast friendly service. I will see you again!
9/5/2018
Chris M. VERIFIED CUSTOMER
Dakota and the entire team was fantastic. Everyone treated me as a high priority, and I was extremely satisfied with my service. Great job Auffenberg Ofallon Service Team! Thanks
9/2/2018
WILLIAM P. VERIFIED CUSTOMER
Took an excessive amount of time to complete. However, staff was very apologetic and courteous.
9/1/2018
Joey W. VERIFIED CUSTOMER
Ford service was great. The auto butler did an awful job cleaning my car.
9/1/2018
Cynthia C. VERIFIED CUSTOMER
We trust both of our Ford cars to the Auffenburg O’Fallon service department.
9/1/2018
John B. VERIFIED CUSTOMER
They completed the service on my vehicle with exceptional punctuality.
8/31/2018
Dennis M. VERIFIED CUSTOMER
Dakota was an Awsome service advisor , he was able to give me a ride down the road to work and kept me updated on the status of my vehicle
8/31/2018
LINDA C. VERIFIED CUSTOMER
The car looks better than when it was new. The service employees were very professional but with a personal touch and attitude that was at the very least refreshing. The service desk attendant, Jen was so inviting. She was smiling before I even got out of my car and Justin was the same. He was also very helpful and with a great attitude. I truly felt like a valued customer. Ford is very lucky to have employees of this caliper. I only wish to be treated like this as a consumer everywhere But everywhere doesn’t have employees like Jen and Justin type of employees such as you. Thank you!!
8/31/2018
Scott B. VERIFIED CUSTOMER
We appreciate being able to obtain an appointment on short notice.
8/31/2018
Darrell B. VERIFIED CUSTOMER
Friendly service and finished on time.
8/30/2018
Rachel B. VERIFIED CUSTOMER
Original service tech left work after signing in my vehicle. Didn't inform the service guys and they left paperwork on his desk. Thankfully another tech found it and helped me. Also my car wasn't washed when service was completed.
8/30/2018
DEBBIE D. VERIFIED CUSTOMER
The guy that helped us was very nice. We didn't feel rushed with our questions or concerns. His name was Dakota, dont know his last name