Over 2 hour wait and service department had lack of personality actually a bit rude
1/16/2022
Alvene V. VERIFIED CUSTOMER
Thank you
1/16/2022
Benton H. VERIFIED CUSTOMER
Josue was very communicative throughout the process, I was very satisfied with everything. This dealership was much better than the last dealership I took my car too and this dealership was able to fix the problem unlike the other dealership which made me very happy.
1/16/2022
Hong Y. VERIFIED CUSTOMER
No maintenance skills
1/15/2022
Zachary H. VERIFIED CUSTOMER
I was told my vehicle would be completed for a simple oil change in a max time of two hours. Not before I was charged for a diesel service which I had to correct with the service team and they had to amend. After nearly two hours, I returned to check on the status of my vehicle. I was told that it would be an additional 2.5 hours due to a lift failing. This is odd considering it’s a new facility which I would assume has new equipment. When asked to retrieve my vehicle, I was told they would try to determine if it was on the broken lift and if they could get it down. Two minutes later, it was pulled up front which tells me it wasn’t even touched after nearly two hours of sitting and after making an appointment for a simple service. Unnacceptable to say the least. I will be leaving a negative review on both yelp, google and similar sites regarding my experience. Very disappointed on something that should have been extremely simple and routine.
1/15/2022
Heather H. VERIFIED CUSTOMER
Great job on my truck!!
1/14/2022
Cheree G. VERIFIED CUSTOMER
Everything was perfect!
1/13/2022
Kim W. VERIFIED CUSTOMER
Josue was my advisor at Sunrise Ford. He is AWESOME!
1/13/2022
Dennis W. VERIFIED CUSTOMER
Happy with my first Ford experience.
1/12/2022
John Z. VERIFIED CUSTOMER
Excellent timely service by Kevin and everyone. Completely satisfied
1/12/2022
Lucieanne H. VERIFIED CUSTOMER
Adrian and his team were kind enough to accommodate me even though I didn’t have an appointment. They should kind and great customer service. I appreciate the service and work they did for my vehicle too.
1/10/2022
Karamoko B. VERIFIED CUSTOMER
I waited outside a very long time after signing the release form.
I had to go back into the service office before my vehicle was released to me. There seemed to have been any coordination between the person who released my vehicle and the one who was in charge of bringing it to me…
1/9/2022
Stan L. VERIFIED CUSTOMER
The service rep. Was very unhelpful during the whole process. I had an appointment @ 11:45 and was told that the truck would be ready approximately 2:30. I called service at 3:30 and was told they had some difficulty with someone else's tires. Then he said that my truck would be ready by 4:00. I called at 4:30 and was told,"we'll try to have it by 5:00. I received a call at 5:15 and was told my truck was ready and,"we close at 6:00, better hurry." Why have an appointment? The service rep. gave me the impression that he could care less about me or my vehicle. Just to follow up on that visit, prior to this service, I had my truck serviced there. That time, when I arrived home,I had a puddle of oil underneath. I returned and was told it wasn't a problem, the tech just didn't tighten up the filter all the way. You can bet I will never use Upland Ford for anything again. I will make sure to advise everyone plus social media of my experience.
1/9/2022
Larry C. VERIFIED CUSTOMER
Great work, customer service
1/9/2022
Todd C. VERIFIED CUSTOMER
They cared about my problem and did everything in thier power to remedy the situation. I was overjoyed with the service by everyone there. Enjoyable experience without a doubt. Thanks Again!