I only got a callback on my car's status when I made an issue about it. Steven wasnt the only one. It seems to be a chronic problem with your service staff from dealings in the past. Multiple times I had to leave the car overnight for simple issues. I have started to look for another dealer to use in the future.
11/17/2018
Kent S. VERIFIED CUSTOMER
Steve worked to get the service completed as requested. Much appreciated. Thanks
11/17/2018
Dave P. VERIFIED CUSTOMER
Great service above and beyond
11/16/2018
Sue S. VERIFIED CUSTOMER
Had a scheduled appt at 730am for a routine service. They found a problem with the battery and replaced it with my ok. I was there two and a half hours. Seems way to long for basic changes.
11/16/2018
STEVEN M. VERIFIED CUSTOMER
Kim went up and above all I could have ask for !
11/15/2018
Jessica C. VERIFIED CUSTOMER
Very happy with the service and even more happy with the less than expected costs. Thank you very much!
11/15/2018
Michelle S. VERIFIED CUSTOMER
I've been doing business with them for the last 4 years. I highly recommend Ford of Upland for my vehicles I thank Eric in the service department for all the consideration they've always shown thank you and God bless
11/15/2018
Tamara F. VERIFIED CUSTOMER
Eric was very helpful, it was a pleasure doing business with him.
11/15/2018
Johan Y. VERIFIED CUSTOMER
Kim was personable and professional throughout my experience. Ford of Upland is now my favorite place to service my Mustang!
11/14/2018
FRANCESS P. VERIFIED CUSTOMER
Great communicator
11/14/2018
Ruben A. VERIFIED CUSTOMER
Steve was great. He was informative and polite.
11/14/2018
Janice O. VERIFIED CUSTOMER
everything was fine, except, the I was offered to have the car washed. which I thought would be great. But when I got the car back, it wasnt washed. No big deal, but I think if you offer it , you should follow through. It was offered to wash it when I came to pick it up but it was 5pm. and dark and I wanted to go home. Thank you...
11/14/2018
**** K. VERIFIED CUSTOMER
Thank you for your help!
11/11/2018
Bernard C. VERIFIED CUSTOMER
Good service
11/11/2018
JESS L. VERIFIED CUSTOMER
Great service and attitude from Steven. I just hope the TCM fix will last . Thanks Upland Ford.
11/10/2018
Kate-Jason A. VERIFIED CUSTOMER
Five stars
11/10/2018
LINDA H. VERIFIED CUSTOMER
very professional.
11/9/2018
Paulette S. VERIFIED CUSTOMER
Everything was perfect and fast
11/9/2018
JORGE V. VERIFIED CUSTOMER
Took my truck in for a recall, Mr. Perez was professional answered all my questions, gave me a variety of days to choose from. And the most important part is that the job was done on the promised day. Very satisfied from the staff from Ford of upland.
11/9/2018
JAMES B. VERIFIED CUSTOMER
I am very satisfied with the service provided by Kim. She was very courteous and professional. My vehicle was ready in in a timely manner and I’m satisfied with the work preformed. I will continue to have my vehicle maintained by Ford of Upland.