Robert is great with his customers. Very happy with his communication
12/11/2018
Pamela M. VERIFIED CUSTOMER
Kim was great. She helped me reset my clock and showed me how to locate the oil service reminder and how to work the heater. She was just naturally friendly and outgoing.
12/9/2018
Marcus W. VERIFIED CUSTOMER
Robert provided good advice and the service was completed earlier than expected.
12/9/2018
Maria T. VERIFIED CUSTOMER
KIm rocks always...
12/9/2018
Marisela D. VERIFIED CUSTOMER
Extremely considerate and compassionate
12/9/2018
David M. VERIFIED CUSTOMER
Happy with service
12/9/2018
Robert W. VERIFIED CUSTOMER
I brought my vehicle in to have the tires checked out to see why I was getting the low pressure signal. After having the oil changed and a sign off on the tires that all were okay, I took my vehicle home. I woke up this morning to find my drivers side rear tire flat! I had to go to a funeral and was glad I had a second vehicle. I have another funeral tomorrow to attend so I cannot deal with this until Monday. It doesn’t make sense to me that I asked about my tires but nothing was found! Now the vehicle is in my garage and will be a bear to get the tire fixed. WHAT IS FORD OF UPLAND WILLING TO DO?
12/8/2018
David K. VERIFIED CUSTOMER
We have always taken our Ford Explorer and our Ford F-150 to Upland Ford, everyone of your service advisors are fantastic and very professional. We are very happy and will continue to bring our vehicles to you guys, thanks for the great service.
12/7/2018
Keith I. VERIFIED CUSTOMER
Great service Kim was extremely helpful, efficient and friendly. Will return for more service.
12/7/2018
Nancy E. VERIFIED CUSTOMER
Steve went to bat for me. My transmission was stuttering and it was 34 days past warranty and Ford wanted full cost for the repair. Steve made a call explaining the situation and Ford agreed to pay all but $500.00, It wasn't necessary for Steve to do this but I really do appreciate his effort seeing as how my grandchildren will have a Merrier Christmas.
12/7/2018
GLENDA M. VERIFIED CUSTOMER
I am not happy with the answer i received, the it is a design flaw, in regards to the noise my Ford Flex makes when the back window in down. The vibration is so bad that my entire body shakes. This is my sixth Ford and none of my other vehicles had this issue
12/7/2018
John T. VERIFIED CUSTOMER
Thanks for great service.
12/7/2018
Lara D. VERIFIED CUSTOMER
Service and staff excellent
12/7/2018
David M. VERIFIED CUSTOMER
Mr. Perez is a positive addition to your organization that us rarely found at car dealership service departments.
12/7/2018
Andrew R. VERIFIED CUSTOMER
Thank you,
12/6/2018
BRUCE A. VERIFIED CUSTOMER
Robert is a man of true integrity in all aspects. Robert excibited stellar customer service with knowledge and compassion to his customers needs. Robert delivered beyond expectations. After a brief conversation I learned that he is not just compassionate about his profession and customers, he is a caring family man and Marine that has served us all so well to insure our freedom and safety in this wonderful country.
Thank you Robert and thank you Ford of Upland,
B. Adams
12/5/2018
Richard A. VERIFIED CUSTOMER
As always the setvice was exceptional. I will pass that on.