7 1/2 hours for a brake job. I was the first appointment at 7:15am and my car wasn't ready until 3pm. After the first 4 1/2 hours I called/ told service rep I needed my car by a certain time, and it still didnt happen
11/14/2021
Sharon F. VERIFIED CUSTOMER
All good! :)
11/14/2021
Gabriel P. VERIFIED CUSTOMER
Excellent service!
11/14/2021
Eva V. VERIFIED CUSTOMER
Gustavo Nava is very friendly outgoing great ???? job in customer service explain everything very well and response in a timely manner I will mostly tell friends and family about how awesome ford of upland is and what awesome employee work there Gustavo deserve ?? ???????? Keep up the good work way to go????????
11/13/2021
Cassandra C. VERIFIED CUSTOMER
The work these men do, and how much effort they put in, can’t compare.
Words can’t describe how thankful I am to have all my cars maintenance completed by such a awesome team. For that, is the reason I drive from Orange County to Upland, CA and will refuse to take my car anywhere else. :)
11/13/2021
Patricia P. VERIFIED CUSTOMER
Disappointed one of the settings was changed and unable to change back. Not right to leave the setting they changed.
11/13/2021
Richard E. VERIFIED CUSTOMER
Thank you for addressing and hopefully resolving the battery drain issue - greatly appreciate your time and efforts.
11/12/2021
Shawn B. VERIFIED CUSTOMER
Had my all day for getting the passenger rear door fixed and to get my rearview mirror fixed. And nothing was done. You have the car all day. and nothing
11/12/2021
Chandler G. VERIFIED CUSTOMER
He was really nice and helpful, everyone I felt was welcoming and was professional
11/11/2021
Mario L. VERIFIED CUSTOMER
Mr. Nava is everything you expect from a professional service manager. Thank you.
11/11/2021
Lisa W. VERIFIED CUSTOMER
Gustavo has great customer service! He estimated my wait time and he was right on! Greatly appreciated it!! I was able to continue the rest of my day as planned!! Thank you Gustavo!!
11/10/2021
David D. VERIFIED CUSTOMER
Happy with your service
11/10/2021
Melissa G. VERIFIED CUSTOMER
Gus was a great service rep to work with. He took great care of this most recent issue with my vehicle and was very pleasant to work with. Thank you!
11/10/2021
Lauren F. VERIFIED CUSTOMER
Gustavo is my "go to guy"!!! He takes great care of me and my car! ???? Thank you Gus!!!
11/9/2021
Anthony T. VERIFIED CUSTOMER
Thank you for the great service
11/8/2021
Renee B. VERIFIED CUSTOMER
Very fast and friendly
11/8/2021
Sandra W. VERIFIED CUSTOMER
The inside of my car was dirty including my carpet.I would like to know my car is being handled and cared for with upmost respect especially during this pandemic. The outside of my car was even worse along with two damaged rims all in all, I love Ford, bought my car from the old location but NEVER had an experience as this
11/7/2021
Gabriel A. VERIFIED CUSTOMER
Staff was friendly and was great with questions I had
11/7/2021
Anna P. VERIFIED CUSTOMER
Gustavo was very polite and welcoming and very helpful.