Kevin was very professional and easy to work I appreciate the excellent service
12/9/2021
JAMES S. VERIFIED CUSTOMER
Kevin was engaged and speedy with his response to my vehicle service need and his follow was also quick.
12/9/2021
Duke Pacific. VERIFIED CUSTOMER
Send email to so I can do a review justice.
12/9/2021
Eric C. VERIFIED CUSTOMER
Negatives: I was disappointed with the communication (not getting a call back the same day), and with the lack of loaner vehicle while our main car was in your shop for more than 48 hours, and was going to be kept for several more days waiting on a part and in line for the proper technician. I even expressed interest in test driving a different car we are considering buying (via the text message option), and never got a response. The car was also really dirty on the exterior when we picked it up.
Positives: The quality of work for the repairs completed and the timeline of repairs seemed fine. Both the receptionist and Mark **** were pleasant to talk with when on the phone.
12/6/2021
Bonnie T. VERIFIED CUSTOMER
I only have a problem every time I get my car back from there, it has a low pressure reading on my tires. Every single time.
12/5/2021
Carol P. VERIFIED CUSTOMER
You need to offer a vehicle when you keep a car all day.
12/4/2021
Linda D. VERIFIED CUSTOMER
Good job I waited longer than normal
12/4/2021
Erick M. VERIFIED CUSTOMER
I'm very happy! Amazing service. Thank you
12/3/2021
Robert K. VERIFIED CUSTOMER
Very friendly and professional. Thanks
12/3/2021
Gus P. VERIFIED CUSTOMER
I’m very pleased with the service I get from Ford of Upland.
Thank you
Gus P
12/3/2021
Jesse G. VERIFIED CUSTOMER
The service was great. I’ve been to this Ford dealership before when you guys were located on foothill. Always been helpful and nice staff. I had bad experience with Ford of Glendora, I will never go there ever again.
12/3/2021
Joseph R. VERIFIED CUSTOMER
Quick, courteous, kind...
12/2/2021
Eriberto B. VERIFIED CUSTOMER
Steven was GREAT! Got me in and out when dropping my vehicle off.
12/2/2021
Todd T. VERIFIED CUSTOMER
Service writers were great. The mechanic who performed the work should have done a better job cleaning and removing corrosion.
12/2/2021
Raul L. VERIFIED CUSTOMER
I had a recall and an appointment was made. I Took a day off from work to make it to the appointment. When I arrived I was told the part was not available and they would let me know when they get it. What I just can’t seem to get my mind around was why did we schedule an appointment to do this recall if the part was not available. How easy it would have been for your team to check in advance if the part was not available and then call, email or text me to reschedule. As for me there’s nothing that can fix this I’ll have to take another day off when the part is available. I also called and expressed my frustration. The main reason I’m saying all this is because maybe you guys can fix this for future recalls and/or services and prevent someone else from missing a days work. I know your labor on cars from your mechanics is based on the time spent. I also am paid by the hour and today it cost me a full days wages. I truly hope you guys can resolve this for your future customers.
12/1/2021
Viki E. VERIFIED CUSTOMER
Pleasant and service was smooth and reasonable in the time frame he quoted.
12/1/2021
Patrick C. VERIFIED CUSTOMER
Great service
11/30/2021
Tharaka W. VERIFIED CUSTOMER
The service advisor was super polite and helpful. Explained to me the status of the report and advised me on future service needs. I'd love to have him for my future services as well
11/28/2021
Delinda R. VERIFIED CUSTOMER
I’m happy
11/28/2021
Lynn R. VERIFIED CUSTOMER
Excellent service from Steven. Finished the car early. Very friendly with great customer service.