everything was great! all employees are very well knowledged. great customer service
11/7/2021
Marty J. VERIFIED CUSTOMER
They had the truck for three days and were unable to trouble shoot and solve the problem, the trailer plug/receptacle is not receiving any volts to the running lights tab in the receptacle. They did perform other work that I did not request. I will have to take it to another location with technicians that are capable of performing this type of work. We were leaving on vacation and pulling a trailer that they were aware of and then gave the truck back and said sorry. Wow!
11/6/2021
Suzanna V. VERIFIED CUSTOMER
Gustavo Nava was very kind during my service visit. He greeted me upon arrival, checked in on me while I was waiting for my vehicle and kept me updated on its status, and answered any and all questions I had (:
11/6/2021
Salvador C. VERIFIED CUSTOMER
Very pleased with the service Ford of Upland provides when I take my vehicle in.
11/6/2021
Michael H. VERIFIED CUSTOMER
I brought my vehicle in for repair, within 20min of leaving the lot it overheated. I brought it right back and was told the engine was blown. Nothing was wrong with engine when we dropped it off except that it overheated. Now it’s knocking and worth nothing. I just put 3 grand into fixing issues and this is how I get paid back. The car is worthless. Never come back to this dealer again.
11/6/2021
Chad C. VERIFIED CUSTOMER
It was good and fast they completely toke care of me
11/5/2021
Robert S. VERIFIED CUSTOMER
Great service
11/4/2021
Mark D.. VERIFIED CUSTOMER
Gus was a cool guy and very helpful.
11/4/2021
Alta G. VERIFIED CUSTOMER
It was as promised. Made us happy
11/4/2021
James W. VERIFIED CUSTOMER
I had a appointment set up for Thursday. Never received a call about the status of vehicle. I called sat afternoon and unaware service closed at 2pm. Had to go get a rental car on Monday and pick up tools out of my vehicle. It was parked in the dirt in the back lot. To be honest, I don't feel my vehicle was even worked on until late Monday or maybe not even until Tuesday morning. It was complete around late Tuesday morning. And in the end all they had to do was reprogram something. I find it hard to believe it takes that many days to reprogram. So that's another reason I'm lead to believe it wasn't ever worked on until late Monday to early morning Tuesday. Overall customer service sucked!!!!!
11/4/2021
Mark S. VERIFIED CUSTOMER
I love the staff and I love the service I will be back
11/4/2021
Mona H. VERIFIED CUSTOMER
Steven lsip very friendly very nice and He served us very well.
11/3/2021
Julia E. VERIFIED CUSTOMER
Gus is awesome! He is always so helpful and polite.
Thank you!
11/3/2021
Joe M. VERIFIED CUSTOMER
Unfortunately we did not feel like a valued customer. We were not kept up to date on the status of our vehicle. Our service advisor did not make timely attempts to reach us. We understand that state of our vehicle was not his fault and out of his control. We were told multiple times he tried calling us and left us voicemails yet rarely did we have missed calls or messages from him. We made many attempts to call and reach our service advisor only to be told he was out to lunch and would be back only to find out he wasn’t at work. The fact that no other service advisor could take our calls because we weren’t their customer left a bad taste in our mouth for Ford of Upland. When we finally picked up our vehicle after 76 DAYS it was was only rinsed off and never washed like we requested.
11/3/2021
Mark G. VERIFIED CUSTOMER
Great fast service! Thank you!!!
11/3/2021
Sally L. VERIFIED CUSTOMER
Quick and easy.
11/2/2021
Lorisa Pineda. VERIFIED CUSTOMER
Great service
11/1/2021
Anthony T. VERIFIED CUSTOMER
Great service
Thank you
11/1/2021
George K. VERIFIED CUSTOMER
He’s very professional. He made us feel that he cares about the issues that our SUV need. He took care of everything that needs to be done and we are very satisfied. He made recommendations to keep our vehicle in good running condition for along time and we appreciate it.
He’s an asset to your company.
Thank you.