Ford of Upland Auto Repair Service

Josh is fantastic and provided me with outstanding service!

Great service all round

I brought my vehicle in for service in clean condition when I picked it up it was filthy . I spent the previous day cleaning my vehicle for at least 2 hours and I am very angry with the way you returned my vehicle to me. I have photos to show if needed. I am not happy with your service and will post this on your website review and thinking abou reaching out to your general manager

great communication!!

By far the best Ford service center I have had to go to

Kevin did a fantastic job. Quoted me an accurate wait time and delivered on his promise! Thank you again

The parts that I was told would be ordered before my appointment were not. So after waiting a week and a half for the appointment, it took an extra day for the work to be completed.

Just want say I am very happy with the work that was done on my car.

Made appointment for oil change, 11:45am. I did not get car until 5. So why make appointment

I made an appointment for an airbag recall approximately one week in advance. I dropped off my vehicle and was contacted a few hours later that the parts needed for the repair were not in stock. Now I have to return at a later date to have the repair completed.

Always appreciate your good service and polite employees

Excellent service I’m very satisfied with the overall service Thank you

I’ve been shopping at ford of upland since 1984, and I’ve had excellent experience’s and some not so excellent, but I won’t go anywhere else so yer stuck with me thx again

when I had an appt the fist time they should have told me that the recall that I had was going to take a minimum of 2 days of labor. They did not tell Me that and made me think that it would be done with good intentions the following day. I gave them the benefit of the doubt and sure enough they tried extending it to a third day. I am a mother of 3 and a wife of a firefighter so I can not be without a vehicle for 3 days. So I picked it up. When I took it in for the next appt to get the same issue resolved they continued to prolong the job. They ended up keeping it for over 24 hours until the job was complete. When we picked up the vehicle once it was complete my husband noticed a crystallized substance near where the def tank is. We had a recall for the def sensor so it only made sense to suspect it was def that was spilt on my vehicle. That substance can deteriorate the paint. They were careless to even take a few seconds to clean up their mistake. How unprofessional. Adriane did clean it up but only after we were asked if we were aware of it possibly being there when it was dropped off. How could they be so inconsiderate. I believe this incident needs to be documented because if I have a paint issue then I know who to blame because who knows how long the def had been sitting on my vehicle. I will never come Back to this dealership again and I will not recommend such an irresponsible company.

I had to go back in a second time because there was a lot of excess oil left in my engine that dripped all over my garage floor, that forced me to take time off of work go back in for them just to clean out the area and verify that the bolt and oil filter was not loose.

Thank you for your excellent service.

Excellent communication through the process. Thank you.

Adrian was a pleasure to work with.

Service advisor Adrian Felix was very attentive. He provided excellent customer service. The young lady cashier (Lazerna or something)was inexperienced and rude. She was on the phone with a customer who seemed couldn’t make up her mind. Cashier should realize she could do two things at one time. She could have told the lady to hang on for a second-gotten my name. Have me pay and send me on my way. She took way too long. I will not be back to Upland Ford.

Great service!