Hello
We bought car on March 14th and had it in service to install accessories. We very happy with Daniel H ( sales) and Steve who was servicing our car. Steven went beyond expectation to making sure we got proper part.
Thanks Daniel and Steven in service dept.
3/27/2020
Jeremy R. VERIFIED CUSTOMER
Thank you for fixing the factory recall in a timely manner!
3/27/2020
James R. VERIFIED CUSTOMER
Awesome!
3/27/2020
Kenneth S. VERIFIED CUSTOMER
Michael is fantastic.
3/27/2020
Matthew C. VERIFIED CUSTOMER
Be more careful when driving the vehicles back to customers but over all service was great
3/27/2020
Chelsea G. VERIFIED CUSTOMER
Was very understanding about the situation and did what was necessary for the car and to make me satisfied as a new customer.
3/26/2020
Susan V. VERIFIED CUSTOMER
Joe has always provided excellent customer service. Thanks
3/26/2020
Edwin R. VERIFIED CUSTOMER
Mike Mills was great in helping to resolve my issue, a defective window. Your supplier apparently had a major quality control issue. Mike kept me informed thru the whole process. It just should not have taken 4 trips to get back to even. Other than that I like my new truck
3/26/2020
Bryan P. VERIFIED CUSTOMER
Michael does a great job to establish a personal relationship with the client(me). Working as a contractor, servicing my own clients, it’s nice to be on the other side. Michael and his new helper seem to take my priorities in mind while scheduling and executing service
3/26/2020
Jeff T. VERIFIED CUSTOMER
Good communication. Handled the job quickly. All good.
3/26/2020
Wendell S. VERIFIED CUSTOMER
Thanks Mike. You're kind speedy and thorough.
3/25/2020
Candi Sue. VERIFIED CUSTOMER
Micheal mills and Steven were awwsome. Made me feel like they were there just for me!!
3/25/2020
Michelle L. VERIFIED CUSTOMER
Mike was completely involved and transparent throughout the entire process. He personally made sure that I was taken care of and provided several updates on the status of my vehicle. I appreciate his professionalism and his customer service.
3/25/2020
Marvin L. VERIFIED CUSTOMER
Thank you for service my car with no appointment very fast and professional
3/25/2020
Jeffery A. VERIFIED CUSTOMER
Great staff, friendly and easy to work with
3/25/2020
Gregory N. VERIFIED CUSTOMER
Thank you Chad for your follow up. Best wishes to everyone at Ken Grody Ford.
3/25/2020
Kenneth S. VERIFIED CUSTOMER
Michael always takes really good care of us!
3/24/2020
Ulrike B. VERIFIED CUSTOMER
Mike was excellent, helped me without appointment and explained what’s necessary. Awesome service as always!
3/24/2020
Robert D. VERIFIED CUSTOMER
Although I am not happy with my 2014 Ford C-Max vehicle, (the console has not worked properly for many years even though the APIM was replaced), the service at Ken Grody Ford was top notch. Everyone was very helpful and the waiting area is very nice, along with a beautiful restroom. My biggest problem is with Ford itself having an inferior product and not taking responsibility when I called corporate.
3/24/2020
Floricely N. VERIFIED CUSTOMER
Everyone was very nice and work was done in a timely manner