I brought in my 2019 Ford EcoSport to repair the brakes. Whenever I back up the car it makes a high pitched noise from the rotors. This has been ongoing since we bought the car. The service guy I spoke with said it is a problem for this model. It is to believe that a new car would have a quality control issue with the brake system and that Ford does not have a fix for the problem?
4/4/2020
Elizabeth A. VERIFIED CUSTOMER
It was quick service, and everyone was friendly.
4/4/2020
Thomas H. VERIFIED CUSTOMER
This is the second time that I have brought my 72k truck in and have been disappointed. 3-4hrs for a simple oil change with a scheduled appointment. A trim pice on the roof came loose during a drive from Az to Ca and reported it to be not covered and 7 days to repair. I have known Ford to stand for something, something American. This is not what Ford stands for. I will take my business elsewhere.
4/3/2020
Darlene T. VERIFIED CUSTOMER
Chad Larson offers the Highest Level Customer Service. Very Personable & gProfessional,
4/3/2020
Kathleen E. VERIFIED CUSTOMER
Chad has been my service manager since I bought my Escape from Ken Grody in 2012. He is conscious and thorough in his work. I have always trusted Chad when it comes to my car!! I give him the highest number you have for his care and service. He is an asset to Ken Grody Ford for sure!
4/3/2020
Candace C. VERIFIED CUSTOMER
very satisfied thank you!
4/2/2020
Paul S. VERIFIED CUSTOMER
Everyone did a great job!!
4/1/2020
Greg G. VERIFIED CUSTOMER
Hector, thanks for taking care of me
Greg G
4/1/2020
Erin B. VERIFIED CUSTOMER
Thank you for the excellent service
3/31/2020
George F. VERIFIED CUSTOMER
My only issue is that I was not kept up to date when vehicle would be ready. I had to call and request that information.
3/31/2020
John G. VERIFIED CUSTOMER
Keep up the good work!
3/31/2020
Miguel G. VERIFIED CUSTOMER
I really respect that the appointment process at Grody ford works very efficiently. Professional personal and very friendly. Didn’t have to wait long to receive my truck. I have a really busy schedule so this definitely works for me.
Thank you
MG
3/31/2020
Eric H. VERIFIED CUSTOMER
My service provider Stephen is always a pleasure to work with.
3/30/2020
Brad F. VERIFIED CUSTOMER
Excellent service
3/29/2020
Michael C. VERIFIED CUSTOMER
Good service.
3/28/2020
Drew A. VERIFIED CUSTOMER
The service was great all around. Quick easy and efficient. Will continue using KG as my service provider of choice.
3/28/2020
Sergio V. VERIFIED CUSTOMER
Great and fast service
3/28/2020
Leti C. VERIFIED CUSTOMER
They are very timely
3/27/2020
David G. VERIFIED CUSTOMER
Chad Larson is the best they treat you like family all the staff my truck was ready when it was supposed to be and I'm very happy with the service again Chad Lawson is the best service manager around I drive from Huntington Beach to Carlsbad because he treats me right