McGrath Honda of Elgin Auto Repair Service

Overall excellent service by Edward

I left the car for 8hrs still Tire rotation wasn’t done and a full oil check inspection was not done I left a couple voicemails never got a call back

Thanks Monika, You were a pleasure to work with.

Excellent service! Thank you very much!

Great customer service he was friendly, knowledgeable and nice.

Monika did an awesome job. Very pleasant and answered all my questions. Did a great job in explaining everything that was done to my car. A great asset to Honda.

Geraldo Sharif is very knowledgeable and explains everything very detailed. I always make my appointments with him and only deal with him. Thank you Genaldo. Pelayo S

Best service

Thanks quick and informative service

Had McGrath Honda of Elgin fix two separate warranty issues (misfiring engine, and full transmission replacement) and had to go back to the dealer 2 times after for them to resolve fallout from that work. The technician did not replace the cowl correctly and left my wife with an unsafe vehicle because the wiper blades became loose. Called and spoke to Martin (very disrespectful employee) and he told me it probably wasn't their problem to fix. Brought the vehicle in as soon as I could (had to be a clear day with no rain or snow because of the windshield wiper issue) and was told they needed to order the small plastic tabs that hold on the cowl and they would call me as soon as they were in. They did tighten down the windshield wiper arms at that time. 2 weeks later, I called back since I had not heard from anyone and was tossed around the service and parts departments and was told, "they just came in today." Then was told I could come pick them up whenever I wanted, and I explained that they needed to fix the cowl and install the parts. He told me I had to call service myself to schedule that appointment. I would think that should be an internal process, but whatever. When I called service, I was greeted simply with a "hello." and had to re-explain everything to them. Finally brought the vehicle back in to be serviced, which by this point was now making clunking and squeaking noises, to have the cowl fixed and report the new issues. Spoke to Luis (who was great by the way) and he apologized for the issues and said to call him directly next time. He informed me that the technician who replaced the transmission was new and that was his first transmission swap. If that is the case, I get it that everybody is new at some point, but there should have been someone else around to QA check his work. They took it back and found engine mounts were loose and tightened them up and supposedly fixed the cowl. When the vehicle was brought back, Luis said everyhting was taken care of. I left, and before I made it too far, decided to pull over and check the cowl. I found that the technician simply replaced the plastic clips but the cowl was still not installed correctly, and was in the same exact position it was when I arrived that day. Had to turn around to come back and explain this to Luis. Luis brought the tech out and also someone else (maybe service manager?) who tried to fix it right there but ultimately decided to take it back to the tech's bay. I also was able to just touch one of the new clips and it fell off, again re-confirming this technician's lack of effort and care for my vehicle.

A free oil change took over 2 hours because your payment system was down. No payment was needed, you sould have completed the job and emailed paper work at a later time.

Excellent

The service was great. Mr. Varela was very helpful and informative throughout the process.

Jason was very kind and helpful. He went out of his way to help me and I appreciate his efforts very much.

Excellent service. Really enjoyed waiting this time because there was one area where the TV was off and I could concentrate and read.

Gerardo was very helpful and provided timely updates for me

Monika was very courteous, helpful and knowledgeable.

He was nice and helpful person.

I couldn't ask for friendlier or nicer service! Thank you.

Austin kept me informed the whole way through the process and was done in a timely manner