Our overall service experience with Toby was excellent. However, the reason for our visit was to have a second key programmed for the car we had just purchased from you. I ended up paying for this key out of pocket and it was not disclosed to us until we were about to leave that their was only one key and then I was verbally quoted a cost and told that it would emailed to me. Never received an email and when I called and left a message - did not get a return phone call. Overall disappointing experience that did not give me the impression that our business was appreciated.
1/16/2024
Alex K. VERIFIED CUSTOMER
Nice new building! Cute Honda s-600. What was a BMW Z-4 doing on your floor? Nice car but not for Chicago’s weather! Really liked the video of work done. Great idea. Stay warm
1/16/2024
Bob L. VERIFIED CUSTOMER
Very helpful.
1/16/2024
Zach H. VERIFIED CUSTOMER
Noah is the best hands down!
1/16/2024
Leticia C. VERIFIED CUSTOMER
I will gladly respond to the survey with the most positive feedback.
1/16/2024
Aaronjeet G. VERIFIED CUSTOMER
It was a wonderful experience. I look forward to working with McGrath Honda of St Charles in the future.
1/16/2024
Barbara R. VERIFIED CUSTOMER
Dan is excellent to work with on my car serving - positive attitude;clearly expert; extends himself; communicates process, services provided and fees understandably.
He should be seen by Honda leadership as an important contributor to business customer service goals.
Dan is one in 1,000. Recognize and reward him. He makes a difference to Honda customers.
1/16/2024
Leah B. VERIFIED CUSTOMER
Great job, staff is pleasant and helpful.
1/16/2024
Dilip S. VERIFIED CUSTOMER
Wonderful experience and service
1/16/2024
Rachel Z. VERIFIED CUSTOMER
The issue with my windshield wiper fluid was not completely resolved. It was frozen and the last time my wiper fluid was filled when I took my car in for an oil change here. I believe the solution must have been watered down which caused it to freeze. The techs slightly thawed my wiper fluid but when I left it still wasn’t coming out of one of my wipers. I’m disappointed I had to leave without an actual solution in this weather, making the visibility low due to the windshield being unable to be cleared. I would have appreciated help completely thawing the solution, emptying it and filling it with the weather safe solution I had in my car. Tonight it is completely frozen again because the watered down solution wasn’t emptied and now I have no way to thaw it myself until the weather gets warmer.
1/16/2024
Tim D. VERIFIED CUSTOMER
Zach explained everything that was completed on my vehicle and what else needed to be done.
1/16/2024
William H. VERIFIED CUSTOMER
Daniel was very pleasant, easy to deal with and he explained everything very well. Escorted me to the waiting room and pointed out coffee and restrooms. Top notch service. Thank you!
1/16/2024
Cesar V. VERIFIED CUSTOMER
Too expensive and horrible service ????
1/16/2024
Yesenia T. VERIFIED CUSTOMER
Extremely well done and fast service.
1/16/2024
George B. VERIFIED CUSTOMER
NOT SATISFIED WITH THEM TAKING ME 6 blocks in the snow and ice to my car
Jo was excellent
Just don’t understand why my car wasn’t dropped off right at the door where you walk out
Excellent service to that point
Pissed me off to have to walk so far for my car , unexceptionable
1/16/2024
Christopher N. VERIFIED CUSTOMER
Thanks Zak - did great work
1/16/2024
Maheswari R. VERIFIED CUSTOMER
Good customer service
1/15/2024
Thomas B. VERIFIED CUSTOMER
Thank you for providing service 7 days per week. If it were not so, I would have to make other arrangements costing more than savings. I appreciate the service and professional technicians were there to provide the needed service.Curtis took me in and assured the car will be taken care of and if anything was needed, Curtis was just a text or phone call away, thank you.
1/15/2024
Lesley B. VERIFIED CUSTOMER
Very professional and was happy that they cleaned the snow and ice from my car. Thank you!