Love your service department! Always take good care of me.????
4/27/2018
Ron K. VERIFIED CUSTOMER
Lee was extremely helpful, courteous and friendly. One of the nicest experiences I’ve had at any dealership
4/26/2018
James L. VERIFIED CUSTOMER
Thanks for great service
4/26/2018
Sachin P. VERIFIED CUSTOMER
fast and courteous service as always.thank you!
4/26/2018
Randy P. VERIFIED CUSTOMER
Friendly and helpful
4/26/2018
Traci S. VERIFIED CUSTOMER
Fast, friendly visit
4/26/2018
Joseph L. VERIFIED CUSTOMER
It is outstanding performance like Michael’s that ensures
McGrath is the only service department that touches
my Fit.
4/26/2018
Tracy S. VERIFIED CUSTOMER
Leroy was fine. Polite. Patient. Answered my questions. At pickup same with Dan. However, as you email suggests, I trusted your service department to perform the work. One item of which was to rotate the tires. Which wasn't done but explicitly itemized on the bill. And then came back with over $2500 is suggested work. I original stopped coming to St. Charles because I always felt like you were suggesting lots of work that needed to be done. Always around $2000. If you don't do the work I'm there for why would I think you would really fix anything else. I was in discussions with the sales dept about trading in two hondas for a new one. I am seriously reconsidering.
4/25/2018
Kamila L. VERIFIED CUSTOMER
Typically I deal with a different advisor whom checks for coupons on my behalf but this advisor didn’t. The wait was much longer than normal and the advisor said it would only take about 1 hr 15 min. It ended up taking longer and even though the car was pulled out for about 5 min the advisor was in no hurry to check me out. I was in a hurry and I definitely felt the advisor didn’t take that into account. So overall I feel like I overpaid for an oil change and it took way longer than necessary. I’ve been so loyal to dealership maintenance but today’s visit has me doubting the continuance.
4/25/2018
Ryan E. VERIFIED CUSTOMER
Fast friendly service as usual. Thanks again
4/25/2018
Carl P. VERIFIED CUSTOMER
Prompt, did a good job keeping us informed, very helpful and accommodating with courtesy transportation.
4/25/2018
Eugene U. VERIFIED CUSTOMER
Dan was super in explaining the issue with the tire indicator light. He has been great. Being a long time Honds owner I am upset with the fact that Honda does not have fix for the issue. My new Accord has 5000 miles and I am going to have to live with the tire light going on and then having to reset it. That is poor customer service not by the local dealer but by corporate Honda. As a loyal Honda owner I feel I have been screwed in purchasing this new Honda.
Gene Usechek
****-****-xxxx
4/25/2018
Scott D. VERIFIED CUSTOMER
Leroy was great.
4/25/2018
Robert M. VERIFIED CUSTOMER
George was friendly and polite. A great asset to your staff.
4/25/2018
Thomas B. VERIFIED CUSTOMER
I’m always very pleased with the service I receive when I bring my vehicles in for service. I have been a customer since 2004 and have never had any problems. I continue to tell others of how great the service at McGrath is.
4/25/2018
Kalpesh P. VERIFIED CUSTOMER
Nice service and nice staff
4/25/2018
Doreen N. VERIFIED CUSTOMER
Michael was extremely courteous and personable. He quickly provided me with the information I requested which helped me make up my mind regarding the purchase of new tires.
4/24/2018
Kirk F. VERIFIED CUSTOMER
Very nice and explained my service and my future service options
4/24/2018
Melissa B. VERIFIED CUSTOMER
I have had my CRV since 2013. From the beginning, my engine has had the whirling sound when it starts from a cold start. I’ve sent it in many times and even let it be observed overnight. I was told it never happened for the service guys and they never knew what I was talking about. I was frustrated and annoyed. I spoke to Daniel yesterday and he told me that Honda knew of this issue. I appreciate his honesty. I know there was something wrong with my car and I was never going to buy another Honda because of the run around I got from Honda. I wish there were more honest people like Daniel to admit there was an issue in the first place.