Christian's service was exemplary. He possesses a remarkable ability to make the customer experience both seamless and delightful. His professionalism instilled a deep sense of trust in the capabilities of the service center team. It was truly a 'white glove' for me.
3/31/2024
Margie C. VERIFIED CUSTOMER
Will consider a trade appraisal in the near future.
3/31/2024
Heath S. VERIFIED CUSTOMER
Appt was supposed to take 45 minutes. Near 90 minute mark I tracked down service advisor and she was surprised to find that car was done and nobody told her so I could get on with my day.
3/31/2024
Sylvia S. VERIFIED CUSTOMER
Fine
3/31/2024
Cathy F. VERIFIED CUSTOMER
Jaylene was terrific! She straightened out an issue with our warranty coverage, was efficient, professional and friendly. Couldn’t asked for more and I highly recommend your service department because of her assistance.
3/30/2024
Shariq S. VERIFIED CUSTOMER
The loaner vehicle was the dirtiest car I have ever sat in.
3/29/2024
Gina B. VERIFIED CUSTOMER
Ryan was very pleasant and helpful
3/29/2024
Hrushi R. VERIFIED CUSTOMER
Very satisfied and very thorough by Jaylene
3/28/2024
John S. VERIFIED CUSTOMER
I would give everything an a plus
3/28/2024
Bruno B. VERIFIED CUSTOMER
Starters you quoted over 1600.00 dollars for the repair. Parts for that repair are 1/10 overall price and you said 4 hours when other shops qouted 1 1/2 hour . So a reputable shop right down the street is dining whole job for 378.00 basically showing your dealers ethics and price gouging.Social media is a powerful tool! Thanks though good luck
3/28/2024
Humberto A. VERIFIED CUSTOMER
Roberto Huerta is a very exceptional employee who had very good social skills along with knowledge. Customer service was excellent and while waiting I was still greeted by Gerry in sales, who introduced himself and took the time to show me the new Audi models. Thank you everyone in Audi Morton Grove for the exceptional experience! God bless you all.
3/28/2024
Kaden J. VERIFIED CUSTOMER
As an Audi driver and Audi service customer for 25 years, this was an extremely frustrating experience. Not only do I feel my concerns were not addressed, my car was returned to me with the Check Engine light on (which was not the case when I dropped off). I had paid for a $250 diagnostic for TPMS malfunction and was told that I needed to pay an additional $250 since the Check Engine scan was not included in the diagnostic that was performed. I felt well taken care of as a customer at Audi Service where I kept this car previously in Naples and Washington. I am in the market for a new car and this certainly makes me rethink the brand allegiance I had to Audi.
3/27/2024
Catherine B. VERIFIED CUSTOMER
Excellent service.
3/27/2024
Paxton D. VERIFIED CUSTOMER
Roberto provided excellent service and was thorough with explaining.
3/26/2024
Gregory C. VERIFIED CUSTOMER
Jaylene was very attentive and knowledgeable. I would definitely use her from now on for anything Audi related.
3/26/2024
Alfonso B. VERIFIED CUSTOMER
Thanks for everything
Job and advisor was well done
3/25/2024
Centuria A. VERIFIED CUSTOMER
Always timely, upfront about cost
3/25/2024
Christopher A. VERIFIED CUSTOMER
He explained to us about the vehicle problems professionally. We understood the need of additional service.
3/25/2024
Youkhana Y. VERIFIED CUSTOMER
Appointment was very smooth and fast. Very friendly staff.