Very nice young man and he explained everything that had to be done.
11/9/2019
Chris K. VERIFIED CUSTOMER
Mark was excellent
11/9/2019
Cynthia T. VERIFIED CUSTOMER
My service was handled well and my waiting time was just as I was promised.
I am satisfied as always. I have been a customer here since 1989.
11/9/2019
Therese L. VERIFIED CUSTOMER
Paul Tran did a great job. He checked all points of service and found my battery needed to be replaced. Got everything done in the time scheduled.
11/9/2019
Gian Carlo. VERIFIED CUSTOMER
Complained about brakes being noisy, SA said it is "normal because they are ceramic brakes". First of all, the car was not even road tested for him to say it's normal. Secondly, it's an RDX, not an NSX, ceramic brakes should be quieter. And I said "ok" and waited for this survey. Dealer had no snacks at the waiting area, it was a 2 hour wait. 3 Honda dealers I've had in the past had snacks all the time.
11/9/2019
Omar S. VERIFIED CUSTOMER
Leo was excellent from beginning to end! Thanks a lot!
11/9/2019
Roland B. VERIFIED CUSTOMER
Paul Tran did a great job in providing customer service. Excellent job Paul. Thanks again.
11/8/2019
Asif S. VERIFIED CUSTOMER
Overall it was good
11/8/2019
Marcin S. VERIFIED CUSTOMER
Leo Porroa did a Great Job! He is truly a professional!!!
11/8/2019
Vinh N. VERIFIED CUSTOMER
Great job Paul Tran
11/8/2019
Amin I. VERIFIED CUSTOMER
Paul was great! Made sure I got in and out quickly while I took advantage of your quiet work room.
11/8/2019
Biju J. VERIFIED CUSTOMER
Excellent service
11/8/2019
Daniel P. VERIFIED CUSTOMER
Excellent quick work. Paul was great and helped me get quick and efficient service.
11/7/2019
Joseph W. VERIFIED CUSTOMER
Marc was wonderful and the service was excellent!
11/7/2019
Dana S. VERIFIED CUSTOMER
Paul Tran was great but I had to wait with a small toddler and was told you had a play room for the kids. As soon as I walked in the playroom I noticed it was very dirty and had a train table with no trains to play with. There were mega blocks in the room as well but they looked like they hadn’t been cleaned in months. There were no other toys in the room. I immediately left the room as I did not believe that the room was usable as it was so dirty and didn’t have any toys (except for the dirty mega blocks). As a brand, Acura stands for luxury and your “playroom” was disgusting and not functional for your paying customers. You need to either shut down the playroom and not offer it (which would disappoint families) or treat it like an extension of your brand. The current state is not acceptable and made for an incredibly long and painful wait for me and my daughter (which was 1/2 hr longer than promised).
11/7/2019
Mark S. VERIFIED CUSTOMER
Good service and informative with what is going on with the vehicle. Plus the people are very good.
11/7/2019
Lana D. VERIFIED CUSTOMER
Good service
11/7/2019
Zhanna R. VERIFIED CUSTOMER
Service was great. Always 5 stars.. Paul was wonderful.
11/7/2019
Anthony B. VERIFIED CUSTOMER
Paul Tran have been very accommodating every time i have my car be serviced.