An excellent service team. That is a main reason I purchased vehicles from Bob Baker. Always receptive, knowledgeable, and courteous. Keep up the good work
2/4/2021
Michelle S. VERIFIED CUSTOMER
Everyone I came in contact with at the Subaru Service Center was kind and helpful. Tanner was super transparent from the start giving me a run down of what my potential costs could be. He kept me informed throughout the process - I appreciate the good communication. I met some sales staff as well and they were great! I’ll 100% be back when it’s my time for a new Subaru.
2/4/2021
Jordon B. VERIFIED CUSTOMER
Tanner is awesome. He’s always very helpful and communicates exactly what needs to be done and how long it will take. I’m super happy with the service we receive from Tanner and the entire Bob Baker service team.
2/4/2021
Brian B. VERIFIED CUSTOMER
We set an appointment last week with your parts department saying that they could easily get the part in time and we even gave our selves a few extra days cushion so that we would have the part prior to our scheduled appointment. We received a text yesterday saying looking forward to our appointment today,I showed up on time they took the car I went for a walk then I got a call from the service writer saying they did not have the part in and I would have to reschedule. Why would you send us a text saying come in for your appointment if you don’t have the part what a waste of time
2/4/2021
Ahmad R. VERIFIED CUSTOMER
Will was great, very thorough and explained every single detail!
2/4/2021
Mary J. VERIFIED CUSTOMER
Will is great! So friendly, knowledgeable & he went above & beyond in his customer service to me. He had my car washed which I really appreciated. He is the best!
2/3/2021
Victor L. VERIFIED CUSTOMER
Great service and Edgar is the best tech.
2/3/2021
Anine D. VERIFIED CUSTOMER
Very pleasant, service minded experience with Will. Kept me informed all the way about procedure and pricing. Very happy about the maintanance and help.
2/3/2021
Andre C. VERIFIED CUSTOMER
Thanks much JP, awesome service as always!
2/3/2021
Dawn R. VERIFIED CUSTOMER
Tanner is professional and courteous. The Bob Baker team never fails to exceed my expectations.
2/3/2021
Jeffrey B. VERIFIED CUSTOMER
Will C was Great to work with. Very knowledgeable and polite!
2/3/2021
Andrea S. VERIFIED CUSTOMER
eric met me as soon as I arrived for my appointment. I had a couple of questions about my maintenance schedule and he looked me up in the computer and explained everything to me. He also gave me an estimated time that my vehicle would be ready and he was very close to being exactly on time. I was very happy with my experience today.
2/3/2021
Robin K. VERIFIED CUSTOMER
great service, thanks!
2/3/2021
Sandra G. VERIFIED CUSTOMER
Efficient and gracious
2/3/2021
Warren W. VERIFIED CUSTOMER
Great experience. Zach was very knowledgeable, helpful, friendly and efficient.
2/2/2021
Edward E. VERIFIED CUSTOMER
I wasn't there - my car was picked up @ my house & returned by a man call
Joel!
2/2/2021
Kristin W. VERIFIED CUSTOMER
Bob Baker has the best service department! Once again, I was treated beyond my expectations. Thank you, Erik, for always taking such good care of me and my Ascent.
2/2/2021
Ruel G. VERIFIED CUSTOMER
Good Job
2/2/2021
Travis M. VERIFIED CUSTOMER
Tanner’s service was excellent and I look forward to working with him again!
2/2/2021
David H. VERIFIED CUSTOMER
Eric was very personable and attentive! I did specifically request to have our navigation system looked at, as it shows the vehicle was in Palm Springs when the vehicle was in Oceanside. A software upgrade was performed and Eric told me the issue was addressed. On my drive back home, I turned on navigation system and the issue was not resolved. I called Eric and he apologized and suggested I bring the vehicle back this week and they would try to resolve. I noticed my comments about the nav problem were noted on my service report, but nobody checked to see if the vehicle located was corrected. I will need to bring that car back for another service. It not a major deal, as we typically use the nav on our phones. The return visit is an inconvenience.