Bob Baker Volkswagen Auto Repair Service Center

Julian is personable and always helps with any questions I may have. He’s been my service advisor before and I totally trust him.

Great service

Zack came through, as always.. it's a pleasure to work with him

JP was excellent at keeping me updated and working with me. I did not make an appointment, but have been going there for a while. JP worked me in, communicated very professionally, and I’ll definitely continue being my vehicle back in the future.

Erik provided excellent service.

JP was fantastic to work with as usual! I have great trust in him and real respect for his customer service

Zachary was helpful and polite. He communicated when the service would be complete, and let me know to come and pick up my vehicle.

JP provided excellent customer service!

The young man that helped me went above and beyond I can’t express my thanks it was just amazing he offered me another iPhone cord And explained the CarPlay so that display would show my GPS he explained my Wi-Fi how I can improve it at home even just an incredible experience and I can’t thank you enough.

You bet! Love my car just not thrilled with some of the computer aspects of it.

Always a great experience:) Julian is very patient and always explains everything that I need to look forward to on my next service appointment. Julian circles and highlights important information for me.

Zach is always professional & provides the best customer service!!

Very happy with your people in your repair shop and very one there

Tanner was awesome ????????

Slightly disappointed with Tanner Knapp. I just purchased my Subaru at Bob Baker and there was a part that needed to be replaced due to some scratches before purchase. I was fine with having to drive back down from Santa Barbara to have it replaced at a later date. I was told I would be able to have a loner car so that I could still make a day out of being in Carlsbad. When asking Tanner about it he started to tell me that they can’t give me loaner cars, that I needed to contact the sales rep that helped me buy the car, and that even then they wouldn’t be able to authorize a loner car because there was no manager that could do it. I then went in to sales to find the rep that helped with my purchase and described the situation. They said a completely different story than tanner. Eventually someone came to help and went and talked with Tanner and had him get me the loaner. Extremely simple process when it came down to it. Also had a few other questions that he blew off. My tire pressure was really high when I purchased it, 41 psi, and he said he would get that lowered to the normal pressure. This was not done. I feel disappointed in this experience from Tanner considering I just purchased my first car for myself with you guys. Outside of this I have had great experiences.

Zach was super friendly and professional.

Tanner Knapp is a very professional service advisor. He is always very polite and makes customers feel very comfortable. This is the reason why I always come to Bob Baker to service my car.

Zack was very helpful and answered every question that I had and made me feel comfortable about the service today received.

Service was quick and efficient. Appreciate it!

Very kind and friendly. Took care of everything quickly. Thanks