I was completely satisfied with my service today. Zach was personable and took care of everything inspiring great confidence. Everyone did their jobs well and then some. I have nothing to add. Do not send me another time consuming survey, I will not use my valuable time to fill it out.
5/6/2021
Wesley D. VERIFIED CUSTOMER
Always great service!
5/6/2021
Sonia A. VERIFIED CUSTOMER
Joseph Phillips,was very helpful and polite.
Right to the point and I absolutely ????like that.
He is a very good example of customer service.
Thank you for a great experience.
I have shed tears before with other members...
Thank you again for everything.
5/5/2021
Roger G. VERIFIED CUSTOMER
7 hours to do a software update is crazy. I was treated well and have no people-related issues.
5/5/2021
Peter W. VERIFIED CUSTOMER
Tanner was awesome
5/5/2021
Susan S. VERIFIED CUSTOMER
Zach is an incredible service advisor! Be sure to keep him. His service brought us back to buy our Ascent. Great employee for you!
5/5/2021
Whitney D. VERIFIED CUSTOMER
Joseph provides exceptional customer service every time he helps me. I live in San Clemente but I will continue to bring my vehicles down to Bob Baker Carlsbad because of this service.
5/5/2021
Alexei E. VERIFIED CUSTOMER
The service street was very welcoming. Erik was very kind and helpful. The customer lounge was clean, spacious, and comfortable.
5/4/2021
Aiyana H. VERIFIED CUSTOMER
Great visit. Friendly service and right on time.
5/4/2021
Adrianna C. VERIFIED CUSTOMER
Julian is always so helpful and ensures my car gets great service. I always appreciate his help.
5/4/2021
Phillip S. VERIFIED CUSTOMER
Julian was amazing. Super helpful, very polite and a joy to work with.
5/1/2021
Kevin C. VERIFIED CUSTOMER
Zach is fantastic....
5/1/2021
Susan S. VERIFIED CUSTOMER
Julian was very professional.He listen Ed to my concerns and seemed to truly want to help.
He is friendly and kept me posted. Once my car was done he explained what had been wrong and how it was repaired.
Definitely committed to customer satisfaction. Seems to truly enjoy his job.
5/1/2021
Nathan J. VERIFIED CUSTOMER
Julian was great, very professional
4/30/2021
Ana L. VERIFIED CUSTOMER
Nothing but excellence! Customer service numero uno!! Thank you!
4/30/2021
Stephen H. VERIFIED CUSTOMER
None at this time. All went well, my concerns were addressed.
Maps in my outback quit working, I'll get appointment soon.
The auto lane control does not like high winds, it tends to question me to put my hands on the steering wheel when my hand were on the wheel. The system wanted to drive me to off ramps when I wanted to go forward. It happened two times and I had to jurk the wheel to get back on the road.
Stephen
4/30/2021
Julianna M. VERIFIED CUSTOMER
Zach is wonderful! Super kind and really helpful. He told me to reach out to him directly and he will help me with any future appointments if I need it. Excellent customer service experience, had be out in a hour and I could tell he genuinely cared for myself and other customers.
4/30/2021
David F. VERIFIED CUSTOMER
The problem of the backing of the rear seat being loose and not fitting correctly was made worse. Also, the sides of the rear seat backing were not installed correctly so it flaps out, and it didn't before. I look forward to discussing this further.
4/29/2021
Thiomer T. VERIFIED CUSTOMER
Great service and awesome experience with staff who was very helpful! Looking forward to returning for future service.
4/29/2021
Michael E. VERIFIED CUSTOMER
Zack was professional and personable. He was pleasant knew his job.