Mr. Phillips went above and beyond not only in his care and attention for my Forester, but also to me! He made sure I had a rental car so that I could get back home and to work. He updated me both by phone and email, making sure I understood what the repairs entailed. He truly “had my back” and I am so appreciative of his professionalism and thoughtfulness.
Thank you so much!!
3/5/2018
Gary P. VERIFIED CUSTOMER
He asked more than once if there were any others questions I had for him. And he was extremely nice and professional.
3/3/2018
Michael W. VERIFIED CUSTOMER
I really appreciate Zach. He is a young man but has the people skills of a much older person. He has taken very good care of my Outback.
3/3/2018
Alexander S. VERIFIED CUSTOMER
Awesome dude. Takes time to explain everything and go over any questions you may have.
3/3/2018
Marc T. VERIFIED CUSTOMER
Zach made it right.
3/3/2018
Lloyd B. VERIFIED CUSTOMER
Bobby is a tremendous asset to customer service team, my visit was indeed a good experience.Don Byrd
3/3/2018
Andrea T. VERIFIED CUSTOMER
Thank you Ron, Carlos and team for amazing service and communication with my Tiguan! I surely will be only servicing with the great crew at VW Carlsbad
3/3/2018
Nancy K. VERIFIED CUSTOMER
Excellent service and went the extra mile.
3/3/2018
Kathryn M. VERIFIED CUSTOMER
Very easy to work with . Has personality plus !!
Kept in contact with me during the two days .
He will be my service director .
.. customer service is first with him .
3/3/2018
Marcia J. VERIFIED CUSTOMER
Carlos was a great guy. Very enthusiastic to get things right!!!!!
3/2/2018
Sara S. VERIFIED CUSTOMER
Basically everything worked out Ok, with a couple of glitches. I wish I had been told that I should have the glove box unlocked, because the key I left with my car was the valet key and I had to drive back to deliver another key to unlock it. Also I was told the car wouldn’t be ready until the next day. At 3:30 on the day I left my car, I received a message that the car was ready to be picked up. As I drove into the car rental to turn in the rental car, a voice mail message came in from Julien. Unfortunately, the message was all broken up and I was only able to understand “This is Julien.....tomorrow. “ This confused me—was the car ready or not? Anyway, I drove to the Subaru service department and where I was told the car was indeed the car was ready to go. I’m assuming the work was actually completed! Someone in service graciously offered to return the rental car. All’s well that ends well!
3/2/2018
Paul G. VERIFIED CUSTOMER
JP checked in on me & kept me posted on my car! Nice service
3/2/2018
Arnold R. VERIFIED CUSTOMER
I am very pleased to see that service has greatly improved in recent months.
3/2/2018
Eve L. VERIFIED CUSTOMER
I am so pleased with how quickly you handled my cars issues. Brent was so nice, and explained everything that needed to be done on my car in a way I could understand. Thank you for a great experience!
Eve L
3/2/2018
David H. VERIFIED CUSTOMER
Very good service rep’s.
3/2/2018
Rogelio J. VERIFIED CUSTOMER
Thank you Julian Perez. You helped me right away and answered all my questions and concerns about my Subaru battery you are very knowledgeable person your hard worker and dedicated I’m very satisfied with your help and my car was back on the road really quick thanks again and god bless you.
3/2/2018
William W. VERIFIED CUSTOMER
I do not like to experience " price gouging" which is what I experienced today. Subaru's parts prices are exorbitant and Bob Baker's labor charges are excessive. My next new car will be one that has better performance, less expensive maintenance charges and is a pleasure to drive, probably a BMW.
3/1/2018
Chris C. VERIFIED CUSTOMER
Jed was great. He was very friendly, and we had a good laugh when I walked all the way to the mall with my keys in my pocket and had to come back. I needed a sensor replaced for my tire pressure and he gave me a great deal getting it done without additional labor costs. He might have a few things to learn about the exact specifics of each upcoming service needed for the different models and mileage, but as someone like me who knows the bare minimum about cars, I have to say it’s the employees like Jed and Zach who educate you and sell it to you straight that bring me back here for service every time
3/1/2018
Fred B. VERIFIED CUSTOMER
Excellent service from Brent!
2/28/2018
Michaelene A. VERIFIED CUSTOMER
Great service and fantastic service agent, he was the best!!!