Julian (sp?) in Service was AMAZING. I had a bizarre electrical issue that took a day to resolve. But there was not inconvenience at all. I was provided a loaner and given regular updates. Turned out to be a pinched wire...and was able to collect my car the next day. This is the reason I have chosen the Carlsbad service department...great people great service. Lisa S
5/12/2018
Ty H. VERIFIED CUSTOMER
Took excellent care of me and my VW! Good experience!
5/12/2018
Molly A. VERIFIED CUSTOMER
JP treated me kindly and even provided me with a loaner vehicle while
mine was being worked on. That was very much appreciated and
a total surprise.
Thank you
5/12/2018
Terri D. VERIFIED CUSTOMER
Zach always goes above & beyond to be sure our car is safe and running well. He is kind, helpful and very thorough. We are so happy he is “ours”!
5/12/2018
Kristin G. VERIFIED CUSTOMER
Brent Hayzlett has been great - very knowledgeable and gets the job done quickly and efficiently! Answered all my questions- great customer service. Thank you, Brett!
5/11/2018
Betty S. VERIFIED CUSTOMER
Zach was great. Everyone was helpful but the product they used on the plastic floor mats made it so slippery that I slipped into the car. They wiped it again but the product used probably makes the floor mats unsafe. Afterwards, I drove very carefully, not wanting my foot to slip as I accelerate. My new car looks great but I wish that product had not been used on the drivers side mat.
5/11/2018
Robert O. VERIFIED CUSTOMER
Julian was awesome! He had a new transmission put in my car faster then Apple took to fix my phone....for real. Great service, quick and no hassle. Hopefully I don’t have to bring my car in again but if I do... I’m taking it to Julian. Two thumbs up????????
5/11/2018
Edward C. VERIFIED CUSTOMER
Great service
5/11/2018
Mark W. VERIFIED CUSTOMER
A highly efficient fine young man. JP made our experience pleasurable. Please thank him for us. Mark and Pam Wunderlich
5/11/2018
Susie M. VERIFIED CUSTOMER
Ron and the staff made my experience the best one yet. They make it so easy.
5/10/2018
Kathy D. VERIFIED CUSTOMER
Julian is the best!
5/10/2018
Leonor M. VERIFIED CUSTOMER
My car wasn’t fixed
Thrown out of rental because Subaru didn’t want keep paying
So they put me back into my car without fixing it
Until the part arrives. Now driving the car with engine light on
5/10/2018
Jacqueline C. VERIFIED CUSTOMER
Julian Perez was very nice, as are all your employees. My 5 hr wait for a non working Sirius radio problem, which didn’t get fixed in that time frame, was a waste of my time. I called Sirus and they downloaded a connection, which I again lost when I turned my car off. I will bring my car back next Tuesday to try an upgrade to the system. I would like a loner car as I am not sitting around another 5 hrs. I have trouble believing a tech couldn’t fix the problem in 5 hrs if he knows what he’s doing.
5/10/2018
Rob A. VERIFIED CUSTOMER
I was disappointed that a shuttle driver couldn't pick me when Ron had said that the shuttle guy would call me to arrange pickup. As it was, I called my wife last minute at 5pm for her to run me over to your place. Not a huge deal, but you probably don't want to set something up and then cancel it so late; leaving me scrambling. Overall you guys do great though.
5/9/2018
Daniel N. VERIFIED CUSTOMER
If this is, as informed by the service agent, a problem that has been seen before, I would expect some sort of notification or recall would be in order.
5/9/2018
Gloria J. VERIFIED CUSTOMER
The car was finished on time and Ron waited to go to lunch until my car was delivered to me
5/9/2018
Milton S. VERIFIED CUSTOMER
JP was very helpful and courteous.
5/9/2018
Susan S. VERIFIED CUSTOMER
Zach is the best service guy around! He's the reason I return to Bob Baker Subaru all the time. Excellent, friendly, trustworthy service!
Sue Schooler